Work flow policy and within-worker and between-workers variability in performance

Kenneth Howard Doerr, Terence R. Mitchell, Tali Freed, Chester A. Schriesheim, Xiaohua Zhou

Research output: Contribution to journalArticle

24 Scopus citations

Abstract

Work flow policies are shown to induce a change in average between-workers variability (worker heterogeneity) and within-worker variability in performance times. In a laboratory experiment, the authors measured the levels of worker heterogeneity and within-worker variability under an individual performance condition, a work sharing condition, and a fixed assignment condition. The work sharing policy increased the levels of worker heterogeneity and worker variability, whereas the fixed assignment policy decreased them. These effects, along with work flow policy main effects on mean performance times and variability are examined. This article represents an initial step in understanding effects that may be important in the selection of an operating policy, the ignorance of which may lead to costly misestimates of performance.

Original languageEnglish (US)
Pages (from-to)911-921
Number of pages11
JournalJournal of Applied Psychology
Volume89
Issue number5
DOIs
StatePublished - Oct 2004

ASJC Scopus subject areas

  • Applied Psychology

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