TY - JOUR
T1 - Work flow policy and within-worker and between-workers variability in performance
AU - Doerr, Kenneth Howard
AU - Mitchell, Terence R.
AU - Freed, Tali
AU - Schriesheim, Chester A.
AU - Zhou, Xiaohua
PY - 2004/10
Y1 - 2004/10
N2 - Work flow policies are shown to induce a change in average between-workers variability (worker heterogeneity) and within-worker variability in performance times. In a laboratory experiment, the authors measured the levels of worker heterogeneity and within-worker variability under an individual performance condition, a work sharing condition, and a fixed assignment condition. The work sharing policy increased the levels of worker heterogeneity and worker variability, whereas the fixed assignment policy decreased them. These effects, along with work flow policy main effects on mean performance times and variability are examined. This article represents an initial step in understanding effects that may be important in the selection of an operating policy, the ignorance of which may lead to costly misestimates of performance.
AB - Work flow policies are shown to induce a change in average between-workers variability (worker heterogeneity) and within-worker variability in performance times. In a laboratory experiment, the authors measured the levels of worker heterogeneity and within-worker variability under an individual performance condition, a work sharing condition, and a fixed assignment condition. The work sharing policy increased the levels of worker heterogeneity and worker variability, whereas the fixed assignment policy decreased them. These effects, along with work flow policy main effects on mean performance times and variability are examined. This article represents an initial step in understanding effects that may be important in the selection of an operating policy, the ignorance of which may lead to costly misestimates of performance.
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U2 - 10.1037/0021-9010.89.5.911
DO - 10.1037/0021-9010.89.5.911
M3 - Article
C2 - 15506870
AN - SCOPUS:7444241534
VL - 89
SP - 911
EP - 921
JO - Journal of Applied Psychology
JF - Journal of Applied Psychology
SN - 0021-9010
IS - 5
ER -