What types of difficulties do seniors encounter when using the internet to make health care decisions?

Thomas Kuhn, Sara J. Czaja, Sankaran N. Nair, Joseph Sharit, Tamer El-Attar, Mario Hernandez, Chin Chin Lee

Research output: Chapter in Book/Report/Conference proceedingConference contribution

1 Scopus citations

Abstract

The Internet is an important source of information for health-related topics and services. Currently, however, an age-related digital divide exists, especially for lower SES minority elderly. This study examined the ability of a sample of 40 community dwelling adults aged 50-85 yrs. to use the Internet to make choices related to Medicare services. Performance data included response time, accuracy, and search behavior (based on videotape recordings) and ratings of usability. Overall the data indicate that although most of the of participants were able to find the needed information many of them made errors, used inefficient search strategies, and encountered search problems. Furthermore, most of the sample indicated problems with usability and that they were frustrated interacting with the website. These findings are discussed in terms of recommendations for training and website design. The paper will also discuss how screen capture data can be used in the development of design guidelines.

Original languageEnglish (US)
Title of host publication51st Annual Meeting of the Human Factors and Ergonomics Society, HFES 2007
Pages11-14
Number of pages4
StatePublished - 2007
Event51st Annual Meeting of the Human Factors and Ergonomics Society, HFES 2007 - Baltimore, MD, United States
Duration: Oct 1 2007Oct 5 2007

Publication series

NameProceedings of the Human Factors and Ergonomics Society
Volume1
ISSN (Print)1071-1813

Other

Other51st Annual Meeting of the Human Factors and Ergonomics Society, HFES 2007
CountryUnited States
CityBaltimore, MD
Period10/1/0710/5/07

ASJC Scopus subject areas

  • Human Factors and Ergonomics

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