What types of difficulties do seniors encounter when using the internet to make health care decisions?

Thomas Kuhn, Sara J Czaja, Sankaran N. Nair, Joseph Sharit, Tamer El-Attar, Mario Hernandez, Chin Chin Lee

Research output: Chapter in Book/Report/Conference proceedingConference contribution

1 Citation (Scopus)

Abstract

The Internet is an important source of information for health-related topics and services. Currently, however, an age-related digital divide exists, especially for lower SES minority elderly. This study examined the ability of a sample of 40 community dwelling adults aged 50-85 yrs. to use the Internet to make choices related to Medicare services. Performance data included response time, accuracy, and search behavior (based on videotape recordings) and ratings of usability. Overall the data indicate that although most of the of participants were able to find the needed information many of them made errors, used inefficient search strategies, and encountered search problems. Furthermore, most of the sample indicated problems with usability and that they were frustrated interacting with the website. These findings are discussed in terms of recommendations for training and website design. The paper will also discuss how screen capture data can be used in the development of design guidelines.

Original languageEnglish
Title of host publicationProceedings of the Human Factors and Ergonomics Society
Pages11-14
Number of pages4
Volume1
StatePublished - Dec 1 2007
Event51st Annual Meeting of the Human Factors and Ergonomics Society, HFES 2007 - Baltimore, MD, United States
Duration: Oct 1 2007Oct 5 2007

Other

Other51st Annual Meeting of the Human Factors and Ergonomics Society, HFES 2007
CountryUnited States
CityBaltimore, MD
Period10/1/0710/5/07

Fingerprint

Health care
website
Internet
health care
data capture
digital divide
source of information
recording
Websites
Data acquisition
rating
Health
minority
ability
health
community
performance
time
Web Design

ASJC Scopus subject areas

  • Human Factors and Ergonomics

Cite this

Kuhn, T., Czaja, S. J., Nair, S. N., Sharit, J., El-Attar, T., Hernandez, M., & Lee, C. C. (2007). What types of difficulties do seniors encounter when using the internet to make health care decisions? In Proceedings of the Human Factors and Ergonomics Society (Vol. 1, pp. 11-14)

What types of difficulties do seniors encounter when using the internet to make health care decisions? / Kuhn, Thomas; Czaja, Sara J; Nair, Sankaran N.; Sharit, Joseph; El-Attar, Tamer; Hernandez, Mario; Lee, Chin Chin.

Proceedings of the Human Factors and Ergonomics Society. Vol. 1 2007. p. 11-14.

Research output: Chapter in Book/Report/Conference proceedingConference contribution

Kuhn, T, Czaja, SJ, Nair, SN, Sharit, J, El-Attar, T, Hernandez, M & Lee, CC 2007, What types of difficulties do seniors encounter when using the internet to make health care decisions? in Proceedings of the Human Factors and Ergonomics Society. vol. 1, pp. 11-14, 51st Annual Meeting of the Human Factors and Ergonomics Society, HFES 2007, Baltimore, MD, United States, 10/1/07.
Kuhn T, Czaja SJ, Nair SN, Sharit J, El-Attar T, Hernandez M et al. What types of difficulties do seniors encounter when using the internet to make health care decisions? In Proceedings of the Human Factors and Ergonomics Society. Vol. 1. 2007. p. 11-14
Kuhn, Thomas ; Czaja, Sara J ; Nair, Sankaran N. ; Sharit, Joseph ; El-Attar, Tamer ; Hernandez, Mario ; Lee, Chin Chin. / What types of difficulties do seniors encounter when using the internet to make health care decisions?. Proceedings of the Human Factors and Ergonomics Society. Vol. 1 2007. pp. 11-14
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