What makes users happy?

Research output: Contribution to journalArticle

82 Scopus citations

Abstract

The results of a user questionnaire are used to determine the effects of 17 different independent variables on user satisfaction.

Original languageEnglish (US)
Pages (from-to)594-598
Number of pages5
JournalCommunications of the ACM
Volume29
Issue number7
DOIs
StatePublished - Jul 1 1986

Keywords

  • user satisfaction

ASJC Scopus subject areas

  • Computer Science(all)

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