Values Management in Local Government

Evan M. Berman, Jonathan P. West

Research output: Contribution to journalArticle

10 Scopus citations

Abstract

Based on a survey of public personnel administrators with responsibilities for ethics training and employee develop ment, this study examines “values management” in municipal governments as it relates to the minimization of wrongdoing and increased responsiveness to employees, citizens and customers of city services. Results show that municipalities are shifting their focus from traditional concerns of wrongdoing to those of responsiveness, and that a large “aspiration gap” exists in areas of employee career development and customer satisfaction.

Original languageEnglish (US)
Pages (from-to)6-23
Number of pages18
JournalReview of Public Personnel Administration
Volume14
Issue number1
DOIs
StatePublished - Jan 1994
Externally publishedYes

ASJC Scopus subject areas

  • Public Administration
  • Organizational Behavior and Human Resource Management

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