Values Management in Local Government

Evan M. Berman, Jonathan West

Research output: Contribution to journalArticle

8 Citations (Scopus)

Abstract

Based on a survey of public personnel administrators with responsibilities for ethics training and employee develop ment, this study examines “values management” in municipal governments as it relates to the minimization of wrongdoing and increased responsiveness to employees, citizens and customers of city services. Results show that municipalities are shifting their focus from traditional concerns of wrongdoing to those of responsiveness, and that a large “aspiration gap” exists in areas of employee career development and customer satisfaction.

Original languageEnglish (US)
Pages (from-to)6-23
Number of pages18
JournalReview of Public Personnel Administration
Volume14
Issue number1
DOIs
StatePublished - 1994
Externally publishedYes

Fingerprint

employee
customer
management
Values
municipality
personnel
moral philosophy
career
citizen
responsibility
Local government
Value management
Employees
Wrongdoing
Responsiveness
Responsibility
Municipal government
Career development
Personnel
Customer satisfaction

ASJC Scopus subject areas

  • Public Administration
  • Organizational Behavior and Human Resource Management

Cite this

Values Management in Local Government. / Berman, Evan M.; West, Jonathan.

In: Review of Public Personnel Administration, Vol. 14, No. 1, 1994, p. 6-23.

Research output: Contribution to journalArticle

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