Abstract
Based on a survey of public personnel administrators with responsibilities for ethics training and employee develop ment, this study examines “values management” in municipal governments as it relates to the minimization of wrongdoing and increased responsiveness to employees, citizens and customers of city services. Results show that municipalities are shifting their focus from traditional concerns of wrongdoing to those of responsiveness, and that a large “aspiration gap” exists in areas of employee career development and customer satisfaction.
| Original language | English (US) |
|---|---|
| Pages (from-to) | 6-23 |
| Number of pages | 18 |
| Journal | Review of Public Personnel Administration |
| Volume | 14 |
| Issue number | 1 |
| DOIs | |
| State | Published - 1994 |
| Externally published | Yes |
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ASJC Scopus subject areas
- Public Administration
- Organizational Behavior and Human Resource Management
Cite this
Values Management in Local Government. / Berman, Evan M.; West, Jonathan.
In: Review of Public Personnel Administration, Vol. 14, No. 1, 1994, p. 6-23.Research output: Contribution to journal › Article
}
TY - JOUR
T1 - Values Management in Local Government
AU - Berman, Evan M.
AU - West, Jonathan
PY - 1994
Y1 - 1994
N2 - Based on a survey of public personnel administrators with responsibilities for ethics training and employee develop ment, this study examines “values management” in municipal governments as it relates to the minimization of wrongdoing and increased responsiveness to employees, citizens and customers of city services. Results show that municipalities are shifting their focus from traditional concerns of wrongdoing to those of responsiveness, and that a large “aspiration gap” exists in areas of employee career development and customer satisfaction.
AB - Based on a survey of public personnel administrators with responsibilities for ethics training and employee develop ment, this study examines “values management” in municipal governments as it relates to the minimization of wrongdoing and increased responsiveness to employees, citizens and customers of city services. Results show that municipalities are shifting their focus from traditional concerns of wrongdoing to those of responsiveness, and that a large “aspiration gap” exists in areas of employee career development and customer satisfaction.
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U2 - 10.1177/0734371X9401400102
DO - 10.1177/0734371X9401400102
M3 - Article
AN - SCOPUS:84970486629
VL - 14
SP - 6
EP - 23
JO - Review of Public Personnel Administration
JF - Review of Public Personnel Administration
SN - 0734-371X
IS - 1
ER -