Values Management in Local Government

Evan M. Berman; Jonathan P. West

doi:10.1177/0734371X9401400102

Values Management in Local Government

Evan M. Berman, Jonathan P. West

Research output: Contribution to journal › Article › peer-review

10 Scopus citations

Abstract

Based on a survey of public personnel administrators with responsibilities for ethics training and employee develop ment, this study examines “values management” in municipal governments as it relates to the minimization of wrongdoing and increased responsiveness to employees, citizens and customers of city services. Results show that municipalities are shifting their focus from traditional concerns of wrongdoing to those of responsiveness, and that a large “aspiration gap” exists in areas of employee career development and customer satisfaction.

Original language	English (US)
Pages (from-to)	6-23
Number of pages	18
Journal	Review of Public Personnel Administration
Volume	14
Issue number	1
DOIs	https://doi.org/10.1177/0734371X9401400102
State	Published - Jan 1994
Externally published	Yes

ASJC Scopus subject areas

Public Administration
Organizational Behavior and Human Resource Management

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