Using Time-Driven Activity-Based Costing to Implement Change

Ellen N. Sayed, Sa’ad Laws, Basim Uthman

Research output: Contribution to journalArticlepeer-review


Academic medical libraries have responded to changes in technology, evolving professional roles, reduced budgets, and declining traditional services. Libraries that have taken a proactive role to change have seen their librarians emerge as collaborators and partners with faculty and researchers, while para-professional staff is increasingly overseeing traditional services. This article addresses shifting staff and schedules at a single-service-point information desk by using time-driven activity-based costing to determine the utilization of resources available to provide traditional library services. Opening hours and schedules were changed, allowing librarians to focus on patrons’ information needs in their own environment.

Original languageEnglish (US)
Pages (from-to)253-265
Number of pages13
JournalMedical Reference Services Quarterly
Issue number3
StatePublished - Jul 3 2017
Externally publishedYes


  • Academic medical libraries
  • activity-based costing
  • emerging roles
  • liaison librarians
  • public services
  • time-driven activity-based costing

ASJC Scopus subject areas

  • Health Informatics
  • Library and Information Sciences


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