Using Salespeople to Collect Customer Service Information

Arun Sharma, Douglas M. Lambert

Research output: Contribution to journal › Article › peer-review

3 Scopus citations

Original language	English (US)
Pages (from-to)	27-31
Number of pages	5
Journal	International Journal of Physical Distribution & Logistics Management
Volume	21
Issue number	6
DOIs	https://doi.org/10.1108/EUM0000000000391
State	Published - Jun 1 1991

ASJC Scopus subject areas

@article{6b70e7cef8f44ce8b5422272c110dd3c,

title = "Using Salespeople to Collect Customer Service Information",

author = "Arun Sharma and Lambert, {Douglas M.}",

year = "1991",

month = jun,

day = "1",

doi = "10.1108/EUM0000000000391",

language = "English (US)",

volume = "21",

pages = "27--31",

journal = "International Journal of Physical Distribution and Logistics Management",

issn = "0960-0035",

publisher = "Emerald Group Publishing Ltd.",

number = "6",

}

TY - JOUR

T1 - Using Salespeople to Collect Customer Service Information

AU - Sharma, Arun

AU - Lambert, Douglas M.

PY - 1991/6/1

Y1 - 1991/6/1

UR - http://www.scopus.com/inward/record.url?scp=0042525618&partnerID=8YFLogxK

UR - http://www.scopus.com/inward/citedby.url?scp=0042525618&partnerID=8YFLogxK

U2 - 10.1108/EUM0000000000391

DO - 10.1108/EUM0000000000391

M3 - Article

AN - SCOPUS:0042525618

VL - 21

SP - 27

EP - 31

JO - International Journal of Physical Distribution and Logistics Management

JF - International Journal of Physical Distribution and Logistics Management

SN - 0960-0035

IS - 6

ER -