Usability of an electronic personal health record (PHR) among a diverse group of adults

Jessica Taha; Joseph Sharit; Sara J Czaja

doi:10.1177/1541931214581132

Usability of an electronic personal health record (PHR) among a diverse group of adults

Jessica Taha, Joseph Sharit, Sara J Czaja

Research output: Chapter in Book/Report/Conference proceeding › Conference contribution

6 Scopus citations

Abstract

Electronic personal health records (PHRs) enable patients to perform a number of health-related tasks through a web-based portal. However, little is known about the usability of these PHRs. This study investigated the usability of a simulated PHR among 107 adults aged 40 to 85 years. Participants performed 15 common health management tasks including finding an upcoming appointment time, reviewing test results, and managing medication dosages. Task performance was video recorded and analyzed to determine the source of any performance difficulties. Usability data was also captured through questionnaires and post-study interviews. Results indicated that participants had difficulty using hyperlinks within the PHR to find information and difficulty interpreting information in the tables and graphs. However, participants' perceptions of the PHR were positive and they were very receptive to the idea of using PHRs to help them perform a number of health management tasks.

Original language	English (US)
Title of host publication	Proceedings of the Human Factors and Ergonomics Society
Publisher	Human Factors an Ergonomics Society Inc.
Pages	619-623
Number of pages	5
Volume	2014-January
ISBN (Print)	9780945289456
DOIs	https://doi.org/10.1177/1541931214581132
State	Published - 2014
Event	58th International Annual Meeting of the Human Factors and Ergonomics Society, HFES 2014 - Chicago, United States Duration: Oct 27 2014 → Oct 31 2014

Other

Other	58th International Annual Meeting of the Human Factors and Ergonomics Society, HFES 2014
Country	United States
City	Chicago
Period	10/27/14 → 10/31/14

ASJC Scopus subject areas

Human Factors and Ergonomics

Access to Document

10.1177/1541931214581132

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Taha, J, Sharit, J & Czaja, SJ 2014, Usability of an electronic personal health record (PHR) among a diverse group of adults. in Proceedings of the Human Factors and Ergonomics Society. vol. 2014-January, Human Factors an Ergonomics Society Inc., pp. 619-623, 58th International Annual Meeting of the Human Factors and Ergonomics Society, HFES 2014, Chicago, United States, 10/27/14. https://doi.org/10.1177/1541931214581132

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abstract = "Electronic personal health records (PHRs) enable patients to perform a number of health-related tasks through a web-based portal. However, little is known about the usability of these PHRs. This study investigated the usability of a simulated PHR among 107 adults aged 40 to 85 years. Participants performed 15 common health management tasks including finding an upcoming appointment time, reviewing test results, and managing medication dosages. Task performance was video recorded and analyzed to determine the source of any performance difficulties. Usability data was also captured through questionnaires and post-study interviews. Results indicated that participants had difficulty using hyperlinks within the PHR to find information and difficulty interpreting information in the tables and graphs. However, participants' perceptions of the PHR were positive and they were very receptive to the idea of using PHRs to help them perform a number of health management tasks.",

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