Toward service systems engineering

Research output: Contribution to journalConference articlepeer-review

13 Scopus citations

Abstract

A case is made herein for further developing a branch of systems engineering that focuses on problems and issues which arise in the service sector. We augur for this special focus not only because of the size and importance of the service sector but also because of the unique opportunities that systems engineering can exploit in the production and delivery of services. We begin by considering the economic, technological and demographic contexts within which the service sector has flourished; we then address both services, especially emerging services, and systems engineering, followed by a discussion of how to advance the field of service systems engineering, and concluding with several remarks. In particular, a number of service systems engineering methods are identified to enhance the production and delivery of services, especially taking advantage of the unique features that characterize services - namely, services, especially emerging services, are information-driven, customer-centric, e-oriented, and productivity-focused.

Original languageEnglish (US)
Pages (from-to)4890-4895
Number of pages6
JournalProceedings of the IEEE International Conference on Systems, Man and Cybernetics
Volume5
StatePublished - Nov 24 2003
Externally publishedYes
EventSystem Security and Assurance - Washington, DC, United States
Duration: Oct 5 2003Oct 8 2003

Keywords

  • Customer-centric
  • Decision technologies
  • Information systems engineering
  • Information technology
  • Productivity
  • Service sector
  • Systems engineering

ASJC Scopus subject areas

  • Control and Systems Engineering
  • Hardware and Architecture

Fingerprint Dive into the research topics of 'Toward service systems engineering'. Together they form a unique fingerprint.

Cite this