Total quality management at florida power & light company: A case study

Howard Gitlow; Elvira N. Loredo

doi:10.1080/08982119208918956

Total quality management at florida power & light company: A case study

Howard Gitlow, Elvira N. Loredo

Management Science

Research output: Contribution to journal › Article › peer-review

Abstract

Florida Power & Light Company (FPL) is the largest utility furnishing the generation, transmission, distribution, and sale of electricity in the state of Florida. From its inception in 1925, FPL has experienced steady growth. By 1990, FPL employed more than 15,000 workers and provided electrical service to a population surpassing 5.9 million. Nationally, FPL is the fifth largest and the fastest growing utility (1).

Original language	English (US)
Pages (from-to)	123-158
Number of pages	36
Journal	Quality Engineering
Volume	5
Issue number	1
DOIs	https://doi.org/10.1080/08982119208918956
State	Published - Jan 1 1992

Keywords

Deming prize
Policy management
Quality in daily work
Short-term plan
Voice of the business
Voice of the customer
Voice of the process

ASJC Scopus subject areas

Industrial and Manufacturing Engineering
Safety, Risk, Reliability and Quality

Access to Document

10.1080/08982119208918956

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