Total quality management at florida power & light company: A case study

Howard S. Gitlow, Elvira N. Loredo

Research output: Contribution to journalArticlepeer-review


Florida Power & Light Company (FPL) is the largest utility furnishing the generation, transmission, distribution, and sale of electricity in the state of Florida. From its inception in 1925, FPL has experienced steady growth. By 1990, FPL employed more than 15,000 workers and provided electrical service to a population surpassing 5.9 million. Nationally, FPL is the fifth largest and the fastest growing utility (1).

Original languageEnglish (US)
Pages (from-to)123-158
Number of pages36
JournalQuality Engineering
Issue number1
StatePublished - Jan 1 1992


  • Deming prize
  • Policy management
  • Quality in daily work
  • Short-term plan
  • Voice of the business
  • Voice of the customer
  • Voice of the process

ASJC Scopus subject areas

  • Safety, Risk, Reliability and Quality
  • Industrial and Manufacturing Engineering


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