Total quality management at florida power & light company: A case study

Howard S. Gitlow; Elvira N. Loredo

doi:10.1080/08982119208918956

Total quality management at florida power & light company: A case study

Howard S. Gitlow, Elvira N. Loredo

Management Science

Research output: Contribution to journal › Article › peer-review

Abstract

Florida Power & Light Company (FPL) is the largest utility furnishing the generation, transmission, distribution, and sale of electricity in the state of Florida. From its inception in 1925, FPL has experienced steady growth. By 1990, FPL employed more than 15,000 workers and provided electrical service to a population surpassing 5.9 million. Nationally, FPL is the fifth largest and the fastest growing utility (1).

Original language	English (US)
Pages (from-to)	123-158
Number of pages	36
Journal	Quality Engineering
Volume	5
Issue number	1
DOIs	https://doi.org/10.1080/08982119208918956
State	Published - Jan 1 1992

Keywords

Deming prize
Policy management
Quality in daily work
Short-term plan
Voice of the business
Voice of the customer
Voice of the process

ASJC Scopus subject areas

Safety, Risk, Reliability and Quality
Industrial and Manufacturing Engineering

Access to Document

10.1080/08982119208918956

Cite this

@article{f782df332f594169aede6df9ea2930bb,

title = "Total quality management at florida power & light company: A case study",

abstract = "Florida Power & Light Company (FPL) is the largest utility furnishing the generation, transmission, distribution, and sale of electricity in the state of Florida. From its inception in 1925, FPL has experienced steady growth. By 1990, FPL employed more than 15,000 workers and provided electrical service to a population surpassing 5.9 million. Nationally, FPL is the fifth largest and the fastest growing utility (1).",

keywords = "Deming prize, Policy management, Quality in daily work, Short-term plan, Voice of the business, Voice of the customer, Voice of the process",

author = "Gitlow, {Howard S.} and Loredo, {Elvira N.}",

year = "1992",

month = jan,

day = "1",

doi = "10.1080/08982119208918956",

language = "English (US)",

volume = "5",

pages = "123--158",

journal = "Quality Engineering",

issn = "0898-2112",

publisher = "Taylor and Francis Ltd.",

number = "1",

}

TY - JOUR

T1 - Total quality management at florida power & light company

T2 - A case study

AU - Gitlow, Howard S.

AU - Loredo, Elvira N.

PY - 1992/1/1

Y1 - 1992/1/1

N2 - Florida Power & Light Company (FPL) is the largest utility furnishing the generation, transmission, distribution, and sale of electricity in the state of Florida. From its inception in 1925, FPL has experienced steady growth. By 1990, FPL employed more than 15,000 workers and provided electrical service to a population surpassing 5.9 million. Nationally, FPL is the fifth largest and the fastest growing utility (1).

AB - Florida Power & Light Company (FPL) is the largest utility furnishing the generation, transmission, distribution, and sale of electricity in the state of Florida. From its inception in 1925, FPL has experienced steady growth. By 1990, FPL employed more than 15,000 workers and provided electrical service to a population surpassing 5.9 million. Nationally, FPL is the fifth largest and the fastest growing utility (1).

KW - Deming prize

KW - Policy management

KW - Quality in daily work

KW - Short-term plan

KW - Voice of the business

KW - Voice of the customer

KW - Voice of the process

UR - http://www.scopus.com/inward/record.url?scp=84949373725&partnerID=8YFLogxK

UR - http://www.scopus.com/inward/citedby.url?scp=84949373725&partnerID=8YFLogxK

U2 - 10.1080/08982119208918956

DO - 10.1080/08982119208918956

M3 - Article

AN - SCOPUS:84949373725

VL - 5

SP - 123

EP - 158

JO - Quality Engineering

JF - Quality Engineering

SN - 0898-2112

IS - 1

ER -

Total quality management at florida power & light company: A case study

Abstract

Keywords

ASJC Scopus subject areas

Access to Document

Other files and links

Fingerprint

Cite this