Abstract
Florida Power & Light Company (FPL) is the largest utility furnishing the generation, transmission, distribution, and sale of electricity in the state of Florida. From its inception in 1925, FPL has experienced steady growth. By 1990, FPL employed more than 15,000 workers and provided electrical service to a population surpassing 5.9 million. Nationally, FPL is the fifth largest and the fastest growing utility (1).
| Original language | English (US) |
|---|---|
| Pages (from-to) | 123-158 |
| Number of pages | 36 |
| Journal | Quality Engineering |
| Volume | 5 |
| Issue number | 1 |
| DOIs | |
| State | Published - Jan 1 1992 |
Keywords
- Deming prize
- Policy management
- Quality in daily work
- Short-term plan
- Voice of the business
- Voice of the customer
- Voice of the process
ASJC Scopus subject areas
- Industrial and Manufacturing Engineering
- Safety, Risk, Reliability and Quality
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Cite this
Gitlow, H., & Loredo, E. N. (1992). Total quality management at florida power & light company: A case study. Quality Engineering, 5(1), 123-158. https://doi.org/10.1080/08982119208918956