The state-of-the-art matrix analysis for cost-justification of usability research

Burchan Aydin, Barbara Millet, Mario G. Beruvides

Research output: Chapter in Book/Report/Conference proceedingConference contribution

3 Scopus citations

Abstract

Investment on usability engineering is believed to offer a variety of benefits. Some major benefits, for corporations, identified in the literature include reduced development time and cost, decreased maintenance and support costs, and increased revenue and market share. For product end users, the main benefits cited include increased efficiency, effectiveness, and user satisfaction. However, as with all investments, there are costs incurred. A problem arises when the costs incurred have to be justified against the benefits obtained. There are certain metrics used such as Return on Investment on Usability and Total Cost of Ownership. Unfortunately, these metrics rely mainly on models with many subjective assumptions to estimate the costs and benefits of usability improvements. These assumptions generally depend on the experience of the usability practitioners which may produce unreliable, inconsistent and occasionally vague estimations. Moreover, case studies showing substantiated data on the costs and benefits associated with usability improvements appear to be scarce in the literature. The objective of this study is to conduct a thorough literature review on usability cost justification to isolate critical information, by employing the State-of-the-Art-Matrix analysis. This paper explores trends in research on usability cost-justification and identifies reasons for unreliable and inconsistent cost-benefit analysis. Copyright, American Society for Engineering Management, 2011.

Original languageEnglish (US)
Title of host publicationAnnual International Conference of the American Society for Engineering Management 2011, ASEM 2011
Pages221-229
Number of pages9
StatePublished - Dec 1 2011
Externally publishedYes
EventAnnual International Conference of the American Society for Engineering Management 2011, ASEM 2011 - Lubbock, TX, United States
Duration: Oct 19 2011Oct 22 2011

Publication series

NameAnnual International Conference of the American Society for Engineering Management 2011, ASEM 2011

Other

OtherAnnual International Conference of the American Society for Engineering Management 2011, ASEM 2011
CountryUnited States
CityLubbock, TX
Period10/19/1110/22/11

Keywords

  • Cost-benefit analysis
  • Cost-justifying
  • Return on investment
  • Usability
  • Usability evaluation
  • Usability rate of return

ASJC Scopus subject areas

  • Organizational Behavior and Human Resource Management

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  • Cite this

    Aydin, B., Millet, B., & Beruvides, M. G. (2011). The state-of-the-art matrix analysis for cost-justification of usability research. In Annual International Conference of the American Society for Engineering Management 2011, ASEM 2011 (pp. 221-229). (Annual International Conference of the American Society for Engineering Management 2011, ASEM 2011).