The repair of trust: A dynamic bilateral perspective and multilevel conceptualization

Peter H. Kim, Kurt T. Dirks, Cecily D. Cooper

Research output: Contribution to journalReview article

163 Scopus citations

Abstract

We investigate the repair of trust by examining the cognitive and interpersonal processes through which people resolve differences in their interpersonal beliefs. We begin by discussing the phenomenon of trust, the ease with which trust can be violated, and the challenge of trust repair. We then draw from an array of literature to develop a multilevel conceptualization of how trust repair may be pursued. Finally, we integrate these insights to identify three overarching implications for research.

Original languageEnglish (US)
Pages (from-to)401-422
Number of pages22
JournalAcademy of Management Review
Volume34
Issue number3
DOIs
StatePublished - Jul 1 2009

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ASJC Scopus subject areas

  • Business, Management and Accounting(all)
  • Strategy and Management
  • Management of Technology and Innovation

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