The Influence of Troubleshooting, Education, and Documentation on Computer User Satisfaction

Research output: Contribution to journalArticle

6 Scopus citations

Abstract

The influence of a number of technical support (TS) independent variables on overall computer user satisfaction is analyzed. The variables troubleshooting, user expectations, and documentation are found to be the most significant variables affecting overall satisfaction, whereas the variables number of computer systems and the microcomputer (as the type of installation) have the least significant effect in the user satisfaction model.

Original languageEnglish (US)
Pages (from-to)165-168
Number of pages4
JournalIEEE Transactions on Systems, Man and Cybernetics
Volume16
Issue number1
DOIs
StatePublished - Jan 1 1986

ASJC Scopus subject areas

  • Engineering(all)

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