The impact of the transition to an electronic medical record on patient perceptions in a pediatric ophthalmology practice

Kara M Cavuoto, Pedro Monsalve, Ta Chang

Research output: Contribution to journalArticle

Abstract

Purpose: To assess the impact of the transition from traditional paper-based medical records to electronic medical records in a pediatric ophthalmology practice at a tertiary care center. Methods: A prospective, cross-sectional survey was completed at three time points: 2 weeks prior to (phase 1), 2 weeks after (phase 2), and 3 months after (phase 3) the electronic medical record transition. The survey consisted of 10 Likert-type scaled questions assessing patient satisfaction and two free response questions estimating the wait time, which was completed by patients or parents/guardians whose child/children (younger than 18 years) had an appointment in the pediatric ophthalmology and strabismus clinic. Satisfaction scores and waiting times were compared within each phase and across phases and between different appointment types. Results: A total of 382 surveys were collected: 158 from phase 1, 68 from phase 2, and 156 from phase 3. Overall, patient satisfaction was high at all three time points. Patients' estimates of waiting time compared to actual waiting time were not significantly different at any phase; however, patients' estimates of time spent with the physician were significantly underestimated in phase 1 (20 vs 25 minutes, P = .04) and were correct or overestimated in phase 3. Conclusions: Patients were satisfied with the service regardless of the use of paper charts or electronic medical records. The electronic medical record system does not seem to improve patients' waiting time, but has a significant impact on the perception of time spent with the physician.

Original languageEnglish (US)
Pages (from-to)173-178
Number of pages6
JournalJournal of Pediatric Ophthalmology and Strabismus
Volume53
Issue number3
DOIs
StatePublished - 2016

ASJC Scopus subject areas

  • Ophthalmology
  • Pediatrics, Perinatology, and Child Health

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