The Gap Between Japanese Medical Professionals and Foreign Patients

Manami Nozaki, Kazumi Watanabe, Miyoko Okamoto, Yui Matsuda

Research output: Chapter in Book/Report/Conference proceedingConference contribution

Abstract

The purpose of this study is to clarify the situations in which foreign patients and Japanese medical professionals face difficulties in the Japanese medical system. The authors also aim to find out the causes of difficulties from the viewpoints of foreign patients and Japanese medical professionals. Through our literature review, four major situations were extracted, namely, at receptions, at examination rooms, during treatment decision-making, and at inpatient units. In these situations, a total of eight difficulties were found: among them, seven were caused by gaps in perceptions between foreign patients and Japanese medical professionals. Foreign patients perceive that Japanese medical professionals perceive them in a certain way. At the same time, Japanese medical professionals perceive that each foreign patient possesses a unique cultural background. These create gaps and confusion. It is necessary to find strategies to solve this issue.

Original languageEnglish (US)
Title of host publicationAdvances in Human Factors and Ergonomics in Healthcare and Medical Devices - Proceedings of the AHFE 2020 Virtual Conference on Human Factors and Ergonomics in Healthcare and Medical Devices
EditorsJay Kalra, Nancy J. Lightner
PublisherSpringer
Pages17-22
Number of pages6
ISBN (Print)9783030508371
DOIs
StatePublished - 2020
EventAHFE Virtual Conference on Human Factors and Ergonomics in Healthcare and Medical Devices, and the International Conference on Human Factors in Aging and Special Needs, 2020 - San Diego, United States
Duration: Jul 16 2020Jul 20 2020

Publication series

NameAdvances in Intelligent Systems and Computing
Volume1205 AISC
ISSN (Print)2194-5357
ISSN (Electronic)2194-5365

Conference

ConferenceAHFE Virtual Conference on Human Factors and Ergonomics in Healthcare and Medical Devices, and the International Conference on Human Factors in Aging and Special Needs, 2020
CountryUnited States
CitySan Diego
Period7/16/207/20/20

Keywords

  • Foreign patients
  • Gap
  • Medical professionals

ASJC Scopus subject areas

  • Control and Systems Engineering
  • Computer Science(all)

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  • Cite this

    Nozaki, M., Watanabe, K., Okamoto, M., & Matsuda, Y. (2020). The Gap Between Japanese Medical Professionals and Foreign Patients. In J. Kalra, & N. J. Lightner (Eds.), Advances in Human Factors and Ergonomics in Healthcare and Medical Devices - Proceedings of the AHFE 2020 Virtual Conference on Human Factors and Ergonomics in Healthcare and Medical Devices (pp. 17-22). (Advances in Intelligent Systems and Computing; Vol. 1205 AISC). Springer. https://doi.org/10.1007/978-3-030-50838-8_3