The effects of sources of applications programs on user satisfaction: An empirical study of micro, mini & mainframe computers using an interactive artificial intelligence expert-system

Research output: Chapter in Book/Report/Conference proceedingConference contribution

3 Scopus citations

Abstract

This study analyzes the influence of sources of applications programs (SAP) on ever all computer user satisfaction as determined by multiple regression. The variables, proprietary software packages, venoor customized application programs, and average system, life in months are found to be the most significant variables affecting overall satisfaction whereas, the variables, ready made vendor programs, mini computer systems, and in house personnel applications have the least significant effect on user satisfaction. An interactive expert system (ES) for SAP is designed, developed and demonstrated in this study.

Original languageEnglish (US)
Title of host publicationProceedings of the 21st Annual Conference on Computer Personnel Research, SIGCPR 1985
EditorsJames C. Wetherbe
PublisherAssociation for Computing Machinery
Pages118-125
Number of pages8
ISBN (Electronic)0897911563
DOIs
StatePublished - Dec 1 1985
Event21st Annual Conference on Computer Personnel Research, SIGCPR 1985 - Minneapolis, United States
Duration: May 2 1985May 3 1985

Publication series

NameProceedings of the ACM SIGCPR Conference

Other

Other21st Annual Conference on Computer Personnel Research, SIGCPR 1985
CountryUnited States
CityMinneapolis
Period5/2/855/3/85

ASJC Scopus subject areas

  • Software

Fingerprint Dive into the research topics of 'The effects of sources of applications programs on user satisfaction: An empirical study of micro, mini & mainframe computers using an interactive artificial intelligence expert-system'. Together they form a unique fingerprint.

  • Cite this

    Rushinek, A., & Rushinek, S. (1985). The effects of sources of applications programs on user satisfaction: An empirical study of micro, mini & mainframe computers using an interactive artificial intelligence expert-system. In J. C. Wetherbe (Ed.), Proceedings of the 21st Annual Conference on Computer Personnel Research, SIGCPR 1985 (pp. 118-125). (Proceedings of the ACM SIGCPR Conference). Association for Computing Machinery. https://doi.org/10.1145/16687.16702