Abstract
There has been interest in the development of 'Services Sciences' as a unique subset of Operations and Technology Management leading to unnecessary complexity and contusion. Traditional 'factory' style operations have sought to eliminate inventory and to become more flexible. Services have sought to industrialise their operations to achieve economies of scale and predictability of traditional factory operations. This paper offers an Organisation Theory based-definition of 'services' vs. 'factory' operations and conceptual arguments for their convergence. This leads to a more unified model of Operations Management where the degree of service vs. product output is a key variable.
| Original language | English |
|---|---|
| Pages (from-to) | 223-228 |
| Number of pages | 6 |
| Journal | International Journal of Services, Technology and Management |
| Volume | 11 |
| Issue number | 3 |
| DOIs | |
| State | Published - Mar 1 2009 |
| Externally published | Yes |
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Keywords
- Operations management
- Operations strategy
- Process design
- Service operations
ASJC Scopus subject areas
- Marketing
- Strategy and Management
- Computer Science Applications
- Engineering(all)
Cite this
The convergence of factory and service operations in the 21st century : Directions for research and education. / Goldhar, Joel; Berg, Daniel.
In: International Journal of Services, Technology and Management, Vol. 11, No. 3, 01.03.2009, p. 223-228.Research output: Contribution to journal › Article
}
TY - JOUR
T1 - The convergence of factory and service operations in the 21st century
T2 - Directions for research and education
AU - Goldhar, Joel
AU - Berg, Daniel
PY - 2009/3/1
Y1 - 2009/3/1
N2 - There has been interest in the development of 'Services Sciences' as a unique subset of Operations and Technology Management leading to unnecessary complexity and contusion. Traditional 'factory' style operations have sought to eliminate inventory and to become more flexible. Services have sought to industrialise their operations to achieve economies of scale and predictability of traditional factory operations. This paper offers an Organisation Theory based-definition of 'services' vs. 'factory' operations and conceptual arguments for their convergence. This leads to a more unified model of Operations Management where the degree of service vs. product output is a key variable.
AB - There has been interest in the development of 'Services Sciences' as a unique subset of Operations and Technology Management leading to unnecessary complexity and contusion. Traditional 'factory' style operations have sought to eliminate inventory and to become more flexible. Services have sought to industrialise their operations to achieve economies of scale and predictability of traditional factory operations. This paper offers an Organisation Theory based-definition of 'services' vs. 'factory' operations and conceptual arguments for their convergence. This leads to a more unified model of Operations Management where the degree of service vs. product output is a key variable.
KW - Operations management
KW - Operations strategy
KW - Process design
KW - Service operations
UR - http://www.scopus.com/inward/record.url?scp=64549147601&partnerID=8YFLogxK
UR - http://www.scopus.com/inward/citedby.url?scp=64549147601&partnerID=8YFLogxK
U2 - 10.1504/IJSTM.2009.024090
DO - 10.1504/IJSTM.2009.024090
M3 - Article
VL - 11
SP - 223
EP - 228
JO - International Journal of Services, Technology and Management
JF - International Journal of Services, Technology and Management
SN - 1460-6720
IS - 3
ER -