Telling the quality story

Howard S. Gitlow; Shelly J. Gitlow; Alan Oppenheim; Rosa Oppenheim

Telling the quality story

Howard S. Gitlow, Shelly J. Gitlow, Alan Oppenheim, Rosa Oppenheim

Research output: Contribution to journal › Article › peer-review

Abstract

The quality improvement (QI) story is an efficient format for presenting process improvement studies to management. QI stories standardize quality control reports, help avoid logic errors in analysis, and make reports easier to understand. QI stories can also be used to facilitate the transition to a style of management that focuses on continuous improvement. There are seven steps in constructing a QI story. They follow W. Edwards Deming's cycle of plan-do-check-act (PDCA).

Original language	English (US)
Pages (from-to)	41-46
Number of pages	6
Journal	Quality Progress
Volume	23
Issue number	9
State	Published - Sep 1 1990
Externally published	Yes

ASJC Scopus subject areas

Safety, Risk, Reliability and Quality
Strategy and Management
Management Science and Operations Research
Industrial and Manufacturing Engineering

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abstract = "The quality improvement (QI) story is an efficient format for presenting process improvement studies to management. QI stories standardize quality control reports, help avoid logic errors in analysis, and make reports easier to understand. QI stories can also be used to facilitate the transition to a style of management that focuses on continuous improvement. There are seven steps in constructing a QI story. They follow W. Edwards Deming's cycle of plan-do-check-act (PDCA).",

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