Telling the quality story

Howard S. Gitlow, Shelly J. Gitlow, Alan Oppenheim, Rosa Oppenheim

Research output: Contribution to journalArticlepeer-review

1 Scopus citations


The quality improvement (QI) story is an efficient format for presenting process improvement studies to management. QI stories standardize quality control reports, help avoid logic errors in analysis, and make reports easier to understand. QI stories can also be used to facilitate the transition to a style of management that focuses on continuous improvement. There are seven steps in constructing a QI story. They follow W. Edwards Deming's cycle of plan-do-check-act (PDCA).

Original languageEnglish (US)
Pages (from-to)41-46
Number of pages6
JournalQuality Progress
Issue number9
StatePublished - Sep 1 1990
Externally publishedYes

ASJC Scopus subject areas

  • Safety, Risk, Reliability and Quality
  • Strategy and Management
  • Management Science and Operations Research
  • Industrial and Manufacturing Engineering


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