Telling the quality story

Howard Gitlow, Shelly J. Gitlow, Alan Oppenheim, Rosa Oppenheim

Research output: Contribution to journalArticle

1 Citation (Scopus)

Abstract

The quality improvement (QI) story is an efficient format for presenting process improvement studies to management. QI stories standardize quality control reports, help avoid logic errors in analysis, and make reports easier to understand. QI stories can also be used to facilitate the transition to a style of management that focuses on continuous improvement. There are seven steps in constructing a QI story. They follow W. Edwards Deming's cycle of plan-do-check-act (PDCA).

Original languageEnglish (US)
Pages (from-to)41-46
Number of pages6
JournalQuality Progress
Volume23
Issue number9
StatePublished - Sep 1 1990
Externally publishedYes

Fingerprint

Quality control
Quality improvement
Continuous improvement
Logic
Process improvement

ASJC Scopus subject areas

  • Safety, Risk, Reliability and Quality
  • Strategy and Management
  • Management Science and Operations Research
  • Industrial and Manufacturing Engineering

Cite this

Gitlow, H., Gitlow, S. J., Oppenheim, A., & Oppenheim, R. (1990). Telling the quality story. Quality Progress, 23(9), 41-46.

Telling the quality story. / Gitlow, Howard; Gitlow, Shelly J.; Oppenheim, Alan; Oppenheim, Rosa.

In: Quality Progress, Vol. 23, No. 9, 01.09.1990, p. 41-46.

Research output: Contribution to journalArticle

Gitlow, H, Gitlow, SJ, Oppenheim, A & Oppenheim, R 1990, 'Telling the quality story', Quality Progress, vol. 23, no. 9, pp. 41-46.
Gitlow H, Gitlow SJ, Oppenheim A, Oppenheim R. Telling the quality story. Quality Progress. 1990 Sep 1;23(9):41-46.
Gitlow, Howard ; Gitlow, Shelly J. ; Oppenheim, Alan ; Oppenheim, Rosa. / Telling the quality story. In: Quality Progress. 1990 ; Vol. 23, No. 9. pp. 41-46.
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