Abstract
The quality improvement (QI) story is an efficient format for presenting process improvement studies to management. QI stories standardize quality control reports, help avoid logic errors in analysis, and make reports easier to understand. QI stories can also be used to facilitate the transition to a style of management that focuses on continuous improvement. There are seven steps in constructing a QI story. They follow W. Edwards Deming's cycle of plan-do-check-act (PDCA).
| Original language | English (US) |
|---|---|
| Pages (from-to) | 41-46 |
| Number of pages | 6 |
| Journal | Quality Progress |
| Volume | 23 |
| Issue number | 9 |
| State | Published - Sep 1 1990 |
| Externally published | Yes |
ASJC Scopus subject areas
- Safety, Risk, Reliability and Quality
- Strategy and Management
- Management Science and Operations Research
- Industrial and Manufacturing Engineering
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Cite this
Gitlow, H. S., Gitlow, S. J., Oppenheim, A., & Oppenheim, R. (1990). Telling the quality story. Quality Progress, 23(9), 41-46.