Abstract
The quality improvement (QI) story is an efficient format for presenting process improvement studies to management. QI stories standardize quality control reports, help avoid logic errors in analysis, and make reports easier to understand. QI stories can also be used to facilitate the transition to a style of management that focuses on continuous improvement. There are seven steps in constructing a QI story. They follow W. Edwards Deming's cycle of plan-do-check-act (PDCA).
| Original language | English (US) |
|---|---|
| Pages (from-to) | 41-46 |
| Number of pages | 6 |
| Journal | Quality Progress |
| Volume | 23 |
| Issue number | 9 |
| State | Published - Sep 1 1990 |
| Externally published | Yes |
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ASJC Scopus subject areas
- Safety, Risk, Reliability and Quality
- Strategy and Management
- Management Science and Operations Research
- Industrial and Manufacturing Engineering
Cite this
Telling the quality story. / Gitlow, Howard; Gitlow, Shelly J.; Oppenheim, Alan; Oppenheim, Rosa.
In: Quality Progress, Vol. 23, No. 9, 01.09.1990, p. 41-46.Research output: Contribution to journal › Article
}
TY - JOUR
T1 - Telling the quality story
AU - Gitlow, Howard
AU - Gitlow, Shelly J.
AU - Oppenheim, Alan
AU - Oppenheim, Rosa
PY - 1990/9/1
Y1 - 1990/9/1
N2 - The quality improvement (QI) story is an efficient format for presenting process improvement studies to management. QI stories standardize quality control reports, help avoid logic errors in analysis, and make reports easier to understand. QI stories can also be used to facilitate the transition to a style of management that focuses on continuous improvement. There are seven steps in constructing a QI story. They follow W. Edwards Deming's cycle of plan-do-check-act (PDCA).
AB - The quality improvement (QI) story is an efficient format for presenting process improvement studies to management. QI stories standardize quality control reports, help avoid logic errors in analysis, and make reports easier to understand. QI stories can also be used to facilitate the transition to a style of management that focuses on continuous improvement. There are seven steps in constructing a QI story. They follow W. Edwards Deming's cycle of plan-do-check-act (PDCA).
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UR - http://www.scopus.com/inward/citedby.url?scp=0025494718&partnerID=8YFLogxK
M3 - Article
AN - SCOPUS:0025494718
VL - 23
SP - 41
EP - 46
JO - Quality Progress
JF - Quality Progress
SN - 0033-524X
IS - 9
ER -