In the wake of dot-com collapses and statistics suggesting that household penetration of Internet access has peaked, doomsayers believe the online service model has reached its potential. Two experts in e-service marketing suggest an opposite conclusion - that e-services have considerable potential for growth. They're part of a quiet revolution that has been steadily transforming the services and information sectors and will continue to do so for years to come.
|Original language||English (US)|
|Number of pages||6|
|State||Published - Jul 2003|
ASJC Scopus subject areas
- Business and International Management