Technology, computerization, and the conceptualization of service delivery

John W Murphy, John T. Pardeck

Research output: Contribution to journalArticlepeer-review

8 Scopus citations


Mostly computers are considered to be tools by practitioners.Contrary to this view, computerization is not a value-free activity, but a conceptual process.Accordingly, computers may shape of socialize their users, thereby altering significantly the delivery of social services.The purpose of this paper is to outline the conceptual or cognitive side of computer use, in order to illustrate how knowledge, reason, and problem solving are defined as a consequence of computerization.Following this theoretical maneuver, the odds improve that computers will be used in a socially responsible manner.

Original languageEnglish (US)
Pages (from-to)197-211
Number of pages15
JournalComputers in Human Services
Issue number1-2
StatePublished - Sep 27 1989

ASJC Scopus subject areas

  • Medicine (miscellaneous)


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