Systems engineering in the services area

Daniel Berg, James M. Tien

Research output: Contribution to journalConference articlepeer-review

2 Scopus citations


The focus of this paper is not new. Certainly, systems engineers have worked on service-related problems, including those arising in finance, health, education, government, food, trade, retail, wholesale, telecommunications, entertainment, and transportation. What is new - and critical - is the growing importance and complexity of services and the systems within which they operate. What is new - and exciting - is a set of new and evolving technologies which will enable us to practice our systems engineering trade with greater effectiveness and impact. What is new - and challenging - is the services-related issues that are amenable to our systems engineering approach. These are the issues considered in this paper.

Original languageEnglish (US)
Pages (from-to)531-536
Number of pages6
JournalProceedings of the IEEE International Conference on Systems, Man and Cybernetics
StatePublished - Dec 1 1994
Externally publishedYes
EventProceedings of the 1994 IEEE International Conference on Systems, Man and Cybernetics. Part 1 (of 3) - San Antonio, TX, USA
Duration: Oct 2 1994Oct 5 1994

ASJC Scopus subject areas

  • Control and Systems Engineering
  • Hardware and Architecture


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