Abstract
The focus of this paper is not new. Certainly, systems engineers have worked on service-related problems, including those arising in finance, health, education, government, food, trade, retail, wholesale, telecommunications, entertainment, and transportation. What is new-and critical-is the growing importance and complexity of services and the systems within which they operate. What is new-and exciting-is a set of new and evolving technologies which will enable us to practice our systems engineering trade with greater effectiveness and impact. What is new-and challenging-is the service-related issues that are amenable to our systems engineering approach. These are the issues considered in this paper.
| Original language | English (US) |
|---|---|
| Pages (from-to) | 721-726 |
| Number of pages | 6 |
| Journal | IEEE Transactions on Systems, Man and Cybernetics |
| Volume | 25 |
| Issue number | 5 |
| State | Published - May 1 1995 |
| Externally published | Yes |
ASJC Scopus subject areas
- Engineering(all)