Abstract
This paper reviews the state-of-the-art on the importance of quality, quality costs, and the linkage between quality and productivity. A summary is given of research developments in the discussion of quality costs, in chronological order, using the 'state-of-the-art matrix' (SAM). The paper also identifies the critical issues for research in relating quality costs to productivity, and is intended to stimulate thinking in quality-productivity linkages. Such an understanding is essential to maintain both quality - and cost - competitiveness among products and services. A synthesis of the review of the literature is a starting point for researchers and practitioners to prevent themselves from 'reinventing the wheel.
| Original language | English (US) |
|---|---|
| Pages (from-to) | 150-169 |
| Number of pages | 20 |
| Journal | International Journal of Materials and Product Technology |
| Volume | 7 |
| Issue number | 2 |
| State | Published - Dec 1 1992 |
ASJC Scopus subject areas
- Safety, Risk, Reliability and Quality
- Mechanics of Materials
- Mechanical Engineering
- Industrial and Manufacturing Engineering
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Cite this
Sumanth, D. J., & Arora, D. P. S. (1992). State-of-the-art on linkage between quality, quality costs and productivity. International Journal of Materials and Product Technology, 7(2), 150-169.