State-of-the-art on linkage between quality, quality costs and productivity

D. J. Sumanth, D. P.S. Arora

Research output: Contribution to journalArticlepeer-review

9 Scopus citations


This paper reviews the state-of-the-art on the importance of quality, quality costs, and the linkage between quality and productivity. A summary is given of research developments in the discussion of quality costs, in chronological order, using the 'state-of-the-art matrix' (SAM). The paper also identifies the critical issues for research in relating quality costs to productivity, and is intended to stimulate thinking in quality-productivity linkages. Such an understanding is essential to maintain both quality - and cost - competitiveness among products and services. A synthesis of the review of the literature is a starting point for researchers and practitioners to prevent themselves from 'reinventing the wheel.

Original languageEnglish (US)
Pages (from-to)150-169
Number of pages20
JournalInternational Journal of Materials and Product Technology
Issue number2
StatePublished - Dec 1 1992

ASJC Scopus subject areas

  • Safety, Risk, Reliability and Quality
  • Mechanics of Materials
  • Mechanical Engineering
  • Industrial and Manufacturing Engineering


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