Social presence and digital dialogic communication: engagement lessons from top social CEOs

Linjuan Rita Men, Wanhsiu Tsai, Zifei Fay Chen, Yi Grace Ji

Research output: Contribution to journalArticle

14 Scopus citations

Abstract

This study expands the conceptual framework of dialogic communication on social media by incorporating a social dimension via social presence. Through a content analysis, we explored how dialogic internet principles and social presence strategies were implemented in top social CEOs’ Facebook posts to generate public engagement outcomes. Results showed that top social CEOs used a variety of dialogic principles on Facebook. Yet, 1-way information strategies were still more commonly used. Critically, dialogic principles, such as providing information of interest to publics and creating dialogic loops and the affective and cohesive strategies for projecting social presence effectively enhanced public engagement outcomes of reactions, likes, shares, and comments. Theoretical contributions and strategic implications on digital dialogic communication and leadership communication in public relations are discussed.

Original languageEnglish (US)
Pages (from-to)83-99
Number of pages17
JournalJournal of Public Relations Research
Volume30
Issue number3
DOIs
StatePublished - May 4 2018

Keywords

  • CEO
  • communication
  • data mining
  • dialogic communication
  • public engagement
  • social media
  • social presence

ASJC Scopus subject areas

  • Sociology and Political Science
  • Public Administration

Fingerprint Dive into the research topics of 'Social presence and digital dialogic communication: engagement lessons from top social CEOs'. Together they form a unique fingerprint.

  • Cite this