Six Sigma for home health care: Applying theories & methodologies

Christian Hernandez, Jennifer J. Lopez, Richard Melnyc, Mark Friedman, Howard Gitlow

Research output: Contribution to journalArticlepeer-review

2 Scopus citations


This paper provides an introduction and an applied case study for primary care givers and healthcare executives interested in ‘Six Sigma’ theories and methodologies. The paper provides a brief background into ‘Six Sigma’s’ capabilities, quality trends in the healthcare field, and ‘Six Sigma’s’ practical relevance to home healthcare itself. Hereafter, an executive briefing covering key ‘Six Sigma’ theories, concepts, and methods is presented. Finally, the accompanying case study traces and explains in detail how ‘Six Sigma’ methods can be applied to improve the accuracy, consistency, and turnaround time of home care reporting, processing, and billing functions.

Original languageEnglish (US)
Pages (from-to)175-182
Number of pages8
JournalInternational Journal of Healthcare Management
Issue number1
StatePublished - 2021


  • Six Sigma
  • healthcare management
  • process improvement
  • training

ASJC Scopus subject areas

  • Health Policy


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