Abstract
In considering the impact of technology on society and productivity, most of the attention has been focused on production and manufacturing, However, in most technologically-avanced countries, the service sector is larger than its manufacturing base, for example, more than 70 percent of all employment in the United States is in services. Yet, the service sector is one of the least researched and lowest in productivity areas of the economy. Financial, health, transportation and food services are all a part of the services sector, as is public services (including police, fire, sanitation, education, etc.). A large number of issues deserve to be addressed, including: How do organizations develop and deliver new services and why? Can the same approaches he applied to services as to products? How can service quality be measured and improved? What role can technology in particular, information systems play in enhancing service productivity? There are many opportunities to apply systems engineering approaches to issues arising in the services area.
| Original language | English |
|---|---|
| Title of host publication | Proceedings of the IEEE International Conference on Systems, Man and Cybernetics |
| Editors | Anon |
| Place of Publication | Piscataway, NJ, United States |
| Publisher | Publ by IEEE |
| Volume | 5 |
| ISBN (Print) | 0780309111 |
| State | Published - Dec 1 1993 |
| Externally published | Yes |
| Event | Proceedings of 1993 International Conference on Systems, Man and Cybernetics - Le Touquet, Fr Duration: Oct 17 1993 → Oct 20 1993 |
Other
| Other | Proceedings of 1993 International Conference on Systems, Man and Cybernetics |
|---|---|
| City | Le Touquet, Fr |
| Period | 10/17/93 → 10/20/93 |
Fingerprint
ASJC Scopus subject areas
- Hardware and Architecture
- Control and Systems Engineering
Cite this
Service and public systems : opportunities for systems engineering. / Tien, James M.
Proceedings of the IEEE International Conference on Systems, Man and Cybernetics. ed. / Anon. Vol. 5 Piscataway, NJ, United States : Publ by IEEE, 1993.Research output: Chapter in Book/Report/Conference proceeding › Conference contribution
}
TY - GEN
T1 - Service and public systems
T2 - opportunities for systems engineering
AU - Tien, James M.
PY - 1993/12/1
Y1 - 1993/12/1
N2 - In considering the impact of technology on society and productivity, most of the attention has been focused on production and manufacturing, However, in most technologically-avanced countries, the service sector is larger than its manufacturing base, for example, more than 70 percent of all employment in the United States is in services. Yet, the service sector is one of the least researched and lowest in productivity areas of the economy. Financial, health, transportation and food services are all a part of the services sector, as is public services (including police, fire, sanitation, education, etc.). A large number of issues deserve to be addressed, including: How do organizations develop and deliver new services and why? Can the same approaches he applied to services as to products? How can service quality be measured and improved? What role can technology in particular, information systems play in enhancing service productivity? There are many opportunities to apply systems engineering approaches to issues arising in the services area.
AB - In considering the impact of technology on society and productivity, most of the attention has been focused on production and manufacturing, However, in most technologically-avanced countries, the service sector is larger than its manufacturing base, for example, more than 70 percent of all employment in the United States is in services. Yet, the service sector is one of the least researched and lowest in productivity areas of the economy. Financial, health, transportation and food services are all a part of the services sector, as is public services (including police, fire, sanitation, education, etc.). A large number of issues deserve to be addressed, including: How do organizations develop and deliver new services and why? Can the same approaches he applied to services as to products? How can service quality be measured and improved? What role can technology in particular, information systems play in enhancing service productivity? There are many opportunities to apply systems engineering approaches to issues arising in the services area.
UR - http://www.scopus.com/inward/record.url?scp=0027812769&partnerID=8YFLogxK
UR - http://www.scopus.com/inward/citedby.url?scp=0027812769&partnerID=8YFLogxK
M3 - Conference contribution
AN - SCOPUS:0027812769
SN - 0780309111
VL - 5
BT - Proceedings of the IEEE International Conference on Systems, Man and Cybernetics
A2 - Anon, null
PB - Publ by IEEE
CY - Piscataway, NJ, United States
ER -