TY - GEN
T1 - Service and public systems
T2 - Proceedings of 1993 International Conference on Systems, Man and Cybernetics
AU - Tien, James M.
PY - 1993/12/1
Y1 - 1993/12/1
N2 - In considering the impact of technology on society and productivity, most of the attention has been focused on production and manufacturing, However, in most technologically-avanced countries, the service sector is larger than its manufacturing base, for example, more than 70 percent of all employment in the United States is in services. Yet, the service sector is one of the least researched and lowest in productivity areas of the economy. Financial, health, transportation and food services are all a part of the services sector, as is public services (including police, fire, sanitation, education, etc.). A large number of issues deserve to be addressed, including: How do organizations develop and deliver new services and why? Can the same approaches he applied to services as to products? How can service quality be measured and improved? What role can technology in particular, information systems play in enhancing service productivity? There are many opportunities to apply systems engineering approaches to issues arising in the services area.
AB - In considering the impact of technology on society and productivity, most of the attention has been focused on production and manufacturing, However, in most technologically-avanced countries, the service sector is larger than its manufacturing base, for example, more than 70 percent of all employment in the United States is in services. Yet, the service sector is one of the least researched and lowest in productivity areas of the economy. Financial, health, transportation and food services are all a part of the services sector, as is public services (including police, fire, sanitation, education, etc.). A large number of issues deserve to be addressed, including: How do organizations develop and deliver new services and why? Can the same approaches he applied to services as to products? How can service quality be measured and improved? What role can technology in particular, information systems play in enhancing service productivity? There are many opportunities to apply systems engineering approaches to issues arising in the services area.
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M3 - Conference contribution
AN - SCOPUS:0027812769
SN - 0780309111
T3 - Proceedings of the IEEE International Conference on Systems, Man and Cybernetics
BT - Proceedings of the IEEE International Conference on Systems, Man and Cybernetics
A2 - Anon, null
PB - Publ by IEEE
Y2 - 17 October 1993 through 20 October 1993
ER -