Satisfaction with web-based training in an integrated healthcare delivery network: Do age, education, computer skills and attitudes matter?

Ashish Atreja, Neil B. Mehta, Anil K. Jain, C. M. Harris, Hemant Ishwaran, Michel Avital, Andrew J. Fishleder

Research output: Contribution to journalArticle

20 Citations (Scopus)

Abstract

Background. Healthcare institutions spend enormous time and effort to train their workforce. Web-based training can potentially streamline this process. However the deployment of web-based training in a large-scale setting with a diverse healthcare workforce has not been evaluated. The aim of this study was to evaluate the satisfaction of healthcare professionals with web-based training and to determine the predictors of such satisfaction including age, education status and computer proficiency. Methods. Observational, cross-sectional survey of healthcare professionals from six hospital systems in an integrated delivery network. We measured overall satisfaction to web-based training and response to survey items measuring Website Usability, Course Usefulness, Instructional Design Effectiveness, Computer Proficiency and Self-learning Attitude. Results. A total of 17,891 healthcare professionals completed the web-based training on HIPAA Privacy Rule; and of these, 13,537 completed the survey (response rate 75.6%). Overall course satisfaction was good (median, 4; scale, 1 to 5) with more than 75% of the respondents satisfied with the training (rating 4 or 5) and 65% preferring web-based training over traditional instructor-led training (rating 4 or 5). Multivariable ordinal regression revealed 3 key predictors of satisfaction with web-based training: Instructional Design Effectiveness, Website Usability and Course Usefulness. Demographic predictors such as gender, age and education did not have an effect on satisfaction. Conclusion. The study shows that web-based training when tailored to learners' background, is perceived as a satisfactory mode of learning by an interdisciplinary group of healthcare professionals, irrespective of age, education level or prior computer experience. Future studies should aim to measure the long-term outcomes of web-based training.

Original languageEnglish
Article number48
JournalBMC Medical Education
Volume8
DOIs
StatePublished - Nov 6 2008
Externally publishedYes

Fingerprint

Delivery of Health Care
Education
education
Learning
Integrated Delivery of Health Care
Health Insurance Portability and Accountability Act
Privacy
website
rating
Cross-Sectional Studies
Demography
hospital system
learning
privacy
instructor
Surveys and Questionnaires
regression
gender
experience
Group

ASJC Scopus subject areas

  • Medicine(all)
  • Education

Cite this

Satisfaction with web-based training in an integrated healthcare delivery network : Do age, education, computer skills and attitudes matter? / Atreja, Ashish; Mehta, Neil B.; Jain, Anil K.; Harris, C. M.; Ishwaran, Hemant; Avital, Michel; Fishleder, Andrew J.

In: BMC Medical Education, Vol. 8, 48, 06.11.2008.

Research output: Contribution to journalArticle

Atreja, Ashish ; Mehta, Neil B. ; Jain, Anil K. ; Harris, C. M. ; Ishwaran, Hemant ; Avital, Michel ; Fishleder, Andrew J. / Satisfaction with web-based training in an integrated healthcare delivery network : Do age, education, computer skills and attitudes matter?. In: BMC Medical Education. 2008 ; Vol. 8.
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