TY - JOUR
T1 - Routine assessment of patient-reported outcomes in behavioral health
T2 - Room for improvement
AU - Madan, Alok
AU - Borckardt, Jeffrey J.
AU - Connell, Alexa
AU - Book, Sarah B.
AU - Campbell, Sallie
AU - Gwynette, McLeod F.
AU - Wimberly, Lisa A.
AU - Wagner, Mark
AU - Weinstein, Benjamin
AU - McLeod-Bryant, Stephen
AU - Cooney, Harriet
AU - Herbert, Joan
PY - 2010/1
Y1 - 2010/1
N2 - Outcomes assessment has become an important tool in assessing the quality of health care. To date, most quality initiatives have focused on adverse events, clinical processes, and/or cost variables. Considerably less attention has been paid to indices of clinical improvement, especially from a patient's perspective and in behavioral health settings. The relative inattention given to clinical improvement is attributable to a number of reasons, including (but not limited to) a lack of consensus regarding measures of improvement, few simple methods for data collection and analysis, and an inability to provide timely feedback. In this article, the authors describe a Web-based system designed to routinely collect quality-of-life ratings from patients in outpatient behavioral health clinics, allowing for real-time feedback at the patient levels regarding clinical improvement. The system also allows for administrative evaluation of overall clinic performance. The costs and benefits of this system are discussed.
AB - Outcomes assessment has become an important tool in assessing the quality of health care. To date, most quality initiatives have focused on adverse events, clinical processes, and/or cost variables. Considerably less attention has been paid to indices of clinical improvement, especially from a patient's perspective and in behavioral health settings. The relative inattention given to clinical improvement is attributable to a number of reasons, including (but not limited to) a lack of consensus regarding measures of improvement, few simple methods for data collection and analysis, and an inability to provide timely feedback. In this article, the authors describe a Web-based system designed to routinely collect quality-of-life ratings from patients in outpatient behavioral health clinics, allowing for real-time feedback at the patient levels regarding clinical improvement. The system also allows for administrative evaluation of overall clinic performance. The costs and benefits of this system are discussed.
KW - Assessment quality
KW - Computer assessment
KW - Patient-reported outcomes
KW - Quality of life
UR - http://www.scopus.com/inward/record.url?scp=74549178987&partnerID=8YFLogxK
UR - http://www.scopus.com/inward/citedby.url?scp=74549178987&partnerID=8YFLogxK
U2 - 10.1097/QMH.0b013e3181ccbc53
DO - 10.1097/QMH.0b013e3181ccbc53
M3 - Article
C2 - 20042935
AN - SCOPUS:74549178987
VL - 19
SP - 70
EP - 81
JO - Quality Management in Health Care
JF - Quality Management in Health Care
SN - 1063-8628
IS - 1
ER -