Role of a group-centered approach in the development of computer-supported collaborative design technologies

Michael D. McNeese, Brian S. Zaff, Clifford E. Brown, Maryalice Citera, A. Rodney Wellens

Research output: Contribution to journalConference article

9 Scopus citations

Abstract

Collaborative groups, by their very nature, involve the interactions of many participants which can vary in time, place, culture, knowledge, and ability. The design of collaborative technology for work groups must occur in conjunction with the users while avoiding the dangers of technology-centered product development. This paper focuses on applying a group-centered approach to the development of Computer-Supported Collaborative Work (CSCW) products. This approach emphasizes the importance of team members' participation in the design process such that the resulting technology is centered around the users' needs and capabilities. By allowing collaborative groups to elaborate on real issues related to their actual work context, and to suggest specific ways to improve their work, a group-centered approach to the design of CSCW systems can be realized. The utilization of the Advanced Knowledge And Design Acquisition Methodology (AKADAM), consisting of concept mapping and design storyboarding techniques, was suggested as a basis for achieving this level of team participation. The concept mapping technique elicited insights into the collaboration process, identified problem areas, and generated suggestions for improving group work. With the aid of the design storyboarding technique, these suggestions for improvement can be directly translated into CSCW tools.

Original languageEnglish (US)
Pages (from-to)867-871
Number of pages5
JournalProceedings of the Human Factors Society
Volume2
StatePublished - Dec 1 1992
EventProceedings of the Human Factors Society 36th Annual Meeting. Part 2 (f 2) - Atlanta, GA, USA
Duration: Oct 12 1992Oct 16 1992

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ASJC Scopus subject areas

  • Engineering(all)

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