Rewarding quality and innovation: Awards, charters, and international standards as catalysts for change

Research output: Chapter in Book/Report/Conference proceedingConference contribution

Abstract

In the competitive, downsized, and mission-driven global service economy of the early 21st century, all organizations search for models to encourage innovation, measure performance, and raise customer service quality standards. Competition for an award can be a cost effective strategy to identify processes needing improvement, conduct self-assessments, receive objective feedback, and motivate employees to meet higher performance goals. Numerous international, federal, state, local, regional, and private award programs now use similar criteria and methodology to recognize and transfer information about the most effective processes, methods, systems, and results. Awards can advance knowledge about management and organizational learning theory, standardize processes, and assist public, private, and non-profit sector managers in determining which strategies are best suited for their organizations. This paper describes various quality award programs worldwide and reports the preliminary results of an empirical study analyzing the impact of awards on improving service quality in the United States (Survey, 2002).

Original languageEnglish (US)
Title of host publicationLecture Notes in Artificial Intelligence (Subseries of Lecture Notes in Computer Science)
PublisherSpringer Verlag
Pages64-74
Number of pages11
Volume3035
ISBN (Print)9783540220022
StatePublished - 2004
Event5th IFIP International Working Conference, KMGov 2004 - Krems, Austria
Duration: May 17 2004May 19 2004

Other

Other5th IFIP International Working Conference, KMGov 2004
CountryAustria
CityKrems
Period5/17/045/19/04

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Innovation
Catalysts
Knowledge management
Managers
Personnel
Feedback
Costs

ASJC Scopus subject areas

  • Hardware and Architecture

Cite this

Milakovich, M. E. (2004). Rewarding quality and innovation: Awards, charters, and international standards as catalysts for change. In Lecture Notes in Artificial Intelligence (Subseries of Lecture Notes in Computer Science) (Vol. 3035, pp. 64-74). Springer Verlag.

Rewarding quality and innovation : Awards, charters, and international standards as catalysts for change. / Milakovich, Michael E.

Lecture Notes in Artificial Intelligence (Subseries of Lecture Notes in Computer Science). Vol. 3035 Springer Verlag, 2004. p. 64-74.

Research output: Chapter in Book/Report/Conference proceedingConference contribution

Milakovich, ME 2004, Rewarding quality and innovation: Awards, charters, and international standards as catalysts for change. in Lecture Notes in Artificial Intelligence (Subseries of Lecture Notes in Computer Science). vol. 3035, Springer Verlag, pp. 64-74, 5th IFIP International Working Conference, KMGov 2004, Krems, Austria, 5/17/04.
Milakovich ME. Rewarding quality and innovation: Awards, charters, and international standards as catalysts for change. In Lecture Notes in Artificial Intelligence (Subseries of Lecture Notes in Computer Science). Vol. 3035. Springer Verlag. 2004. p. 64-74
Milakovich, Michael E. / Rewarding quality and innovation : Awards, charters, and international standards as catalysts for change. Lecture Notes in Artificial Intelligence (Subseries of Lecture Notes in Computer Science). Vol. 3035 Springer Verlag, 2004. pp. 64-74
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