Rewarding quality and innovation

Awards, charters, and international standards as catalysts for change

Research output: Chapter in Book/Report/Conference proceedingConference contribution

5 Citations (Scopus)

Abstract

In the competitive, downsized, and mission-driven global service economy of the early 21st century, all organizations search for models to encourage innovation, measure performance, and raise customer service quality standards. Competition for an award can be a cost effective strategy to identify processes needing improvement, conduct self-assessments, receive objective feedback, and motivate employees to meet higher performance goals. Numerous international, federal, state, local, regional, and private award programs now use similar criteria and methodology to recognize and transfer information about the most effective processes, methods, systems, and results. Awards can advance knowledge about management and organizational learning theory, standardize processes, and assist public, private, and non-profit sector managers in determining which strategies are best suited for their organizations. This paper describes various quality award programs worldwide and reports the preliminary results of an empirical study analyzing the impact of awards on improving service quality in the United States (Survey, 2002).

Original languageEnglish (US)
Title of host publicationKnowledge Management in Electronic Government
PublisherSpringer Verlag
Pages80-90
Number of pages11
Volume3035
ISBN (Print)9783540220022
StatePublished - 2004
Event5th IFIP International Working Conference on Knowledge Management in Electronic Government, KMGov 2004 - Krems, Austria
Duration: May 17 2004May 19 2004

Publication series

NameLecture Notes in Computer Science (including subseries Lecture Notes in Artificial Intelligence and Lecture Notes in Bioinformatics)
Volume3035
ISSN (Print)03029743
ISSN (Electronic)16113349

Other

Other5th IFIP International Working Conference on Knowledge Management in Electronic Government, KMGov 2004
CountryAustria
CityKrems
Period5/17/045/19/04

Fingerprint

Service Quality
Catalyst
Innovation
Organizational Learning
Self-assessment
Process Improvement
Catalysts
Learning Theory
Information Transfer
Knowledge management
Performance Measures
Empirical Study
Sector
Managers
Customers
High Performance
Personnel
Feedback
Methodology
Costs

ASJC Scopus subject areas

  • Computer Science(all)
  • Theoretical Computer Science

Cite this

Milakovich, M. E. (2004). Rewarding quality and innovation: Awards, charters, and international standards as catalysts for change. In Knowledge Management in Electronic Government (Vol. 3035, pp. 80-90). (Lecture Notes in Computer Science (including subseries Lecture Notes in Artificial Intelligence and Lecture Notes in Bioinformatics); Vol. 3035). Springer Verlag.

Rewarding quality and innovation : Awards, charters, and international standards as catalysts for change. / Milakovich, Michael E.

Knowledge Management in Electronic Government. Vol. 3035 Springer Verlag, 2004. p. 80-90 (Lecture Notes in Computer Science (including subseries Lecture Notes in Artificial Intelligence and Lecture Notes in Bioinformatics); Vol. 3035).

Research output: Chapter in Book/Report/Conference proceedingConference contribution

Milakovich, ME 2004, Rewarding quality and innovation: Awards, charters, and international standards as catalysts for change. in Knowledge Management in Electronic Government. vol. 3035, Lecture Notes in Computer Science (including subseries Lecture Notes in Artificial Intelligence and Lecture Notes in Bioinformatics), vol. 3035, Springer Verlag, pp. 80-90, 5th IFIP International Working Conference on Knowledge Management in Electronic Government, KMGov 2004, Krems, Austria, 5/17/04.
Milakovich ME. Rewarding quality and innovation: Awards, charters, and international standards as catalysts for change. In Knowledge Management in Electronic Government. Vol. 3035. Springer Verlag. 2004. p. 80-90. (Lecture Notes in Computer Science (including subseries Lecture Notes in Artificial Intelligence and Lecture Notes in Bioinformatics)).
Milakovich, Michael E. / Rewarding quality and innovation : Awards, charters, and international standards as catalysts for change. Knowledge Management in Electronic Government. Vol. 3035 Springer Verlag, 2004. pp. 80-90 (Lecture Notes in Computer Science (including subseries Lecture Notes in Artificial Intelligence and Lecture Notes in Bioinformatics)).
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