Rewarding quality and innovation: Awards, charters, and international standards as catalysts for change

Michael E. Milakovich

doi:10.1007/978-3-540-24683-1_9

Rewarding quality and innovation: Awards, charters, and international standards as catalysts for change

Michael E. Milakovich

Political Science

Research output: Chapter in Book/Report/Conference proceeding › Conference contribution

6 Scopus citations

Abstract

In the competitive, downsized, and mission-driven global service economy of the early 21^st century, all organizations search for models to encourage innovation, measure performance, and raise customer service quality standards. Competition for an award can be a cost effective strategy to identify processes needing improvement, conduct self-assessments, receive objective feedback, and motivate employees to meet higher performance goals. Numerous international, federal, state, local, regional, and private award programs now use similar criteria and methodology to recognize and transfer information about the most effective processes, methods, systems, and results. Awards can advance knowledge about management and organizational learning theory, standardize processes, and assist public, private, and non-profit sector managers in determining which strategies are best suited for their organizations. This paper describes various quality award programs worldwide and reports the preliminary results of an empirical study analyzing the impact of awards on improving service quality in the United States (Survey, 2002).

Original language	English (US)
Title of host publication	Knowledge Management in Electronic Government
Editors	Maria A. Wimmer
Publisher	Springer Verlag
Pages	80-90
Number of pages	11
ISBN (Electronic)	9783540220022
DOIs	https://doi.org/10.1007/978-3-540-24683-1_9
State	Published - 2004
Event	5th IFIP International Working Conference on Knowledge Management in Electronic Government, KMGov 2004 - Krems, Austria Duration: May 17 2004 → May 19 2004

Publication series

Name	Lecture Notes in Computer Science (including subseries Lecture Notes in Artificial Intelligence and Lecture Notes in Bioinformatics)
Volume	3035
ISSN (Print)	0302-9743
ISSN (Electronic)	1611-3349

Other

Other	5th IFIP International Working Conference on Knowledge Management in Electronic Government, KMGov 2004
Country	Austria
City	Krems
Period	5/17/04 → 5/19/04

ASJC Scopus subject areas

Theoretical Computer Science
Computer Science(all)

Access to Document

10.1007/978-3-540-24683-1_9

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Cite this

Milakovich, M. E. (2004). Rewarding quality and innovation: Awards, charters, and international standards as catalysts for change. In M. A. Wimmer (Ed.), Knowledge Management in Electronic Government (pp. 80-90). (Lecture Notes in Computer Science (including subseries Lecture Notes in Artificial Intelligence and Lecture Notes in Bioinformatics); Vol. 3035). Springer Verlag. https://doi.org/10.1007/978-3-540-24683-1_9

Rewarding quality and innovation : Awards, charters, and international standards as catalysts for change. / Milakovich, Michael E.

Knowledge Management in Electronic Government. ed. / Maria A. Wimmer. Springer Verlag, 2004. p. 80-90 (Lecture Notes in Computer Science (including subseries Lecture Notes in Artificial Intelligence and Lecture Notes in Bioinformatics); Vol. 3035).

Research output: Chapter in Book/Report/Conference proceeding › Conference contribution

Milakovich, ME 2004, Rewarding quality and innovation: Awards, charters, and international standards as catalysts for change. in MA Wimmer (ed.), Knowledge Management in Electronic Government. Lecture Notes in Computer Science (including subseries Lecture Notes in Artificial Intelligence and Lecture Notes in Bioinformatics), vol. 3035, Springer Verlag, pp. 80-90, 5th IFIP International Working Conference on Knowledge Management in Electronic Government, KMGov 2004, Krems, Austria, 5/17/04. https://doi.org/10.1007/978-3-540-24683-1_9

Milakovich ME. Rewarding quality and innovation: Awards, charters, and international standards as catalysts for change. In Wimmer MA, editor, Knowledge Management in Electronic Government. Springer Verlag. 2004. p. 80-90. (Lecture Notes in Computer Science (including subseries Lecture Notes in Artificial Intelligence and Lecture Notes in Bioinformatics)). https://doi.org/10.1007/978-3-540-24683-1_9

Milakovich, Michael E. / Rewarding quality and innovation : Awards, charters, and international standards as catalysts for change. Knowledge Management in Electronic Government. editor / Maria A. Wimmer. Springer Verlag, 2004. pp. 80-90 (Lecture Notes in Computer Science (including subseries Lecture Notes in Artificial Intelligence and Lecture Notes in Bioinformatics)).

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