TY - JOUR
T1 - Reframing, Refocusing, Referring, Reconciling, and Reflecting
T2 - Exploring Conflict Resolution Strategies in End-of-Life Situations
AU - Hopeck, Paula
AU - Harrison, Tyler R
PY - 2016/5/14
Y1 - 2016/5/14
N2 - Many problems can occur between family members at the end of a patient’s life, resulting in conflict that others—the nurses, patient advocates, clergy, and social workers involved in the case—must resolve. This article explores the strategies used by those individuals to resolve conflict. Using grounded practical theory as a theoretical and methodological framework, qualitative interviews (n = 71) revealed how they manage family conflict at the end of life. The management styles include reframing, refocusing, referring, reconciling, and reflecting (the “5 Rs”). These strategies provide a conflict management typology for those who work with families during end-of-life situations.
AB - Many problems can occur between family members at the end of a patient’s life, resulting in conflict that others—the nurses, patient advocates, clergy, and social workers involved in the case—must resolve. This article explores the strategies used by those individuals to resolve conflict. Using grounded practical theory as a theoretical and methodological framework, qualitative interviews (n = 71) revealed how they manage family conflict at the end of life. The management styles include reframing, refocusing, referring, reconciling, and reflecting (the “5 Rs”). These strategies provide a conflict management typology for those who work with families during end-of-life situations.
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U2 - 10.1080/10410236.2015.1099509
DO - 10.1080/10410236.2015.1099509
M3 - Article
C2 - 27177189
AN - SCOPUS:84967104268
SP - 1
EP - 7
JO - Health Communication
JF - Health Communication
SN - 1041-0236
ER -