Reengineering the delivery of patient care: The Mercy Hospital story

Nina DeCario, Camille Rivera

Research output: Contribution to conferencePaper

Abstract

As healthcare enters a period of transition, Mercy Hospital embarks on Patient Focus Care, and we believe it will enhance patient care and improve employee and physician satisfaction. The patient focus care delivery model is a team of healthcare professionals led by a registered nurse (RN). The RN will delegate duties traditionally performed by a centralized department to unit based patient care associates (PCAs 1 & 2) and patient support associates (PSAs). Patient care will be better coordinated and there will be less time spent waiting for services previously performed by other departments. This paper will highlight three areas of the reengineering efforts with regard to patient focus care. The first is a summary of a work sampling study that served as the quantitative catalyst for the changes. The second area shows how the processes were reengineered from traditional roles of an environmental worker, host, patient escort, nursing assistant, phlebotomist, EKG technician, licensed practical nurse, and RN to the new roles of PSAs, PCAs, and the RN Team Leader. The third area will show the projected cost savings based on the Patient Focus Care model.

Original languageEnglish (US)
Pages861-866
Number of pages6
StatePublished - Dec 1 1997
Externally publishedYes
EventProceedings of the 1997 6th Annual Industrial Engineering Research Conference, IERC - Miami Beach, FL, USA
Duration: May 17 1997May 18 1997

Other

OtherProceedings of the 1997 6th Annual Industrial Engineering Research Conference, IERC
CityMiami Beach, FL, USA
Period5/17/975/18/97

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ASJC Scopus subject areas

  • Industrial and Manufacturing Engineering

Cite this

DeCario, N., & Rivera, C. (1997). Reengineering the delivery of patient care: The Mercy Hospital story. 861-866. Paper presented at Proceedings of the 1997 6th Annual Industrial Engineering Research Conference, IERC, Miami Beach, FL, USA, .