Quality of care and the patient: New criteria for evaluation

Vincent K Omachonu

Research output: Contribution to journal › Article

28 Citations (Scopus)

Abstract

Quality in health care has two critical components: quality in practice and quality in perception. The first involves meeting your own or some other set of standards; the second, meeting your customers' expectations. Neither of these essentials will, by itself, carry a hospital far. This article examines the extent to which customer perception is important in understanding the concept of quality in health care.

Original languageEnglish
Pages (from-to)43-50
Number of pages8
JournalHealth Care Management Review
Volume15
Issue number4
StatePublished - Jan 1 1990

Fingerprint

Quality of Health Care
evaluation
customer
health care
Quality of care
Evaluation
Healthcare

ASJC Scopus subject areas

  • Health(social science)
  • Health Professions(all)

Cite this

Quality of care and the patient : New criteria for evaluation. / Omachonu, Vincent K.

In: Health Care Management Review, Vol. 15, No. 4, 01.01.1990, p. 43-50.

Research output: Contribution to journal › Article

Omachonu, VK 1990, 'Quality of care and the patient: New criteria for evaluation', Health Care Management Review, vol. 15, no. 4, pp. 43-50.
Omachonu VK. Quality of care and the patient: New criteria for evaluation. Health Care Management Review. 1990 Jan 1;15(4):43-50.
Omachonu, Vincent K. / Quality of care and the patient : New criteria for evaluation. In: Health Care Management Review. 1990 ; Vol. 15, No. 4. pp. 43-50.
@article{568691cb75dc442598dcba60f1fecc04,
title = "Quality of care and the patient: New criteria for evaluation",
abstract = "Quality in health care has two critical components: quality in practice and quality in perception. The first involves meeting your own or some other set of standards; the second, meeting your customers' expectations. Neither of these essentials will, by itself, carry a hospital far. This article examines the extent to which customer perception is important in understanding the concept of quality in health care.",
author = "Omachonu, {Vincent K}",
year = "1990",
month = "1",
day = "1",
language = "English",
volume = "15",
pages = "43--50",
journal = "Health Care Management Review",
issn = "0361-6274",
publisher = "Lippincott Williams and Wilkins",
number = "4",

}

TY - JOUR

T1 - Quality of care and the patient

T2 - New criteria for evaluation

AU - Omachonu, Vincent K

PY - 1990/1/1

Y1 - 1990/1/1

N2 - Quality in health care has two critical components: quality in practice and quality in perception. The first involves meeting your own or some other set of standards; the second, meeting your customers' expectations. Neither of these essentials will, by itself, carry a hospital far. This article examines the extent to which customer perception is important in understanding the concept of quality in health care.

AB - Quality in health care has two critical components: quality in practice and quality in perception. The first involves meeting your own or some other set of standards; the second, meeting your customers' expectations. Neither of these essentials will, by itself, carry a hospital far. This article examines the extent to which customer perception is important in understanding the concept of quality in health care.

UR - http://www.scopus.com/inward/record.url?scp=0025203173&partnerID=8YFLogxK

UR - http://www.scopus.com/inward/citedby.url?scp=0025203173&partnerID=8YFLogxK

M3 - Article

C2 - 2266007

AN - SCOPUS:0025203173

VL - 15

SP - 43

EP - 50

JO - Health Care Management Review

JF - Health Care Management Review

SN - 0361-6274

IS - 4

ER -

Access to Document