Abstract
Quality in health care has two critical components: quality in practice and quality in perception. The first involves meeting your own or some other set of standards; the second, meeting your customers' expectations. Neither of these essentials will, by itself, carry a hospital far. This article examines the extent to which customer perception is important in understanding the concept of quality in health care.
| Original language | English (US) |
|---|---|
| Pages (from-to) | 43-50 |
| Number of pages | 8 |
| Journal | Health Care Management Review |
| Volume | 15 |
| Issue number | 4 |
| DOIs | |
| State | Published - Jan 1 1990 |
ASJC Scopus subject areas
- Leadership and Management
- Health Policy
- Strategy and Management
