Quality of care and the patient: New criteria for evaluation

Vincent K. Omachonu

doi:10.1097/00004010-199001540-00006

Quality of care and the patient: New criteria for evaluation

Vincent K. Omachonu

Industrial Engineering

Research output: Contribution to journal › Article › peer-review

29 Scopus citations

Abstract

Quality in health care has two critical components: quality in practice and quality in perception. The first involves meeting your own or some other set of standards; the second, meeting your customers' expectations. Neither of these essentials will, by itself, carry a hospital far. This article examines the extent to which customer perception is important in understanding the concept of quality in health care.

Original language	English (US)
Pages (from-to)	43-50
Number of pages	8
Journal	Health Care Management Review
Volume	15
Issue number	4
DOIs	https://doi.org/10.1097/00004010-199001540-00006
State	Published - Jan 1 1990

ASJC Scopus subject areas

Leadership and Management
Health Policy
Strategy and Management

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