Quality of care and the patient: New criteria for evaluation

Research output: Contribution to journalArticle

28 Citations (Scopus)

Abstract

Quality in health care has two critical components: quality in practice and quality in perception. The first involves meeting your own or some other set of standards; the second, meeting your customers' expectations. Neither of these essentials will, by itself, carry a hospital far. This article examines the extent to which customer perception is important in understanding the concept of quality in health care.

Original languageEnglish
Pages (from-to)43-50
Number of pages8
JournalHealth Care Management Review
Volume15
Issue number4
StatePublished - Jan 1 1990

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Quality of Health Care
evaluation
customer
health care
Quality of care
Evaluation
Healthcare

ASJC Scopus subject areas

  • Health(social science)
  • Health Professions(all)

Cite this

Quality of care and the patient : New criteria for evaluation. / Omachonu, Vincent K.

In: Health Care Management Review, Vol. 15, No. 4, 01.01.1990, p. 43-50.

Research output: Contribution to journalArticle

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