Quality of care and the patient: New criteria for evaluation

Research output: Contribution to journalArticle

28 Scopus citations

Abstract

Quality in health care has two critical components: quality in practice and quality in perception. The first involves meeting your own or some other set of standards; the second, meeting your customers' expectations. Neither of these essentials will, by itself, carry a hospital far. This article examines the extent to which customer perception is important in understanding the concept of quality in health care.

Original languageEnglish (US)
Pages (from-to)43-50
Number of pages8
JournalHealth Care Management Review
Volume15
Issue number4
DOIs
StatePublished - Jan 1 1990

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ASJC Scopus subject areas

  • Leadership and Management
  • Health Policy
  • Strategy and Management

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