Quality of care and the patient: New criteria for evaluation

Vincent K. Omachonu

doi:10.1097/00004010-199001540-00006

Quality of care and the patient: New criteria for evaluation

Vincent K. Omachonu

Industrial Engineering

Research output: Contribution to journal › Article

29 Scopus citations

Abstract

Quality in health care has two critical components: quality in practice and quality in perception. The first involves meeting your own or some other set of standards; the second, meeting your customers' expectations. Neither of these essentials will, by itself, carry a hospital far. This article examines the extent to which customer perception is important in understanding the concept of quality in health care.

Original language	English (US)
Pages (from-to)	43-50
Number of pages	8
Journal	Health Care Management Review
Volume	15
Issue number	4
DOIs	https://doi.org/10.1097/00004010-199001540-00006
State	Published - Jan 1 1990

ASJC Scopus subject areas

Leadership and Management
Health Policy
Strategy and Management

Access to Document

10.1097/00004010-199001540-00006

Fingerprint Dive into the research topics of 'Quality of care and the patient: New criteria for evaluation'. Together they form a unique fingerprint.

Cite this

Omachonu, V. K. (1990). Quality of care and the patient: New criteria for evaluation. Health Care Management Review, 15(4), 43-50. https://doi.org/10.1097/00004010-199001540-00006

@article{568691cb75dc442598dcba60f1fecc04,

title = "Quality of care and the patient: New criteria for evaluation",

abstract = "Quality in health care has two critical components: quality in practice and quality in perception. The first involves meeting your own or some other set of standards; the second, meeting your customers' expectations. Neither of these essentials will, by itself, carry a hospital far. This article examines the extent to which customer perception is important in understanding the concept of quality in health care.",

author = "Omachonu, {Vincent K.}",

year = "1990",

month = jan,

day = "1",

doi = "10.1097/00004010-199001540-00006",

language = "English (US)",

volume = "15",

pages = "43--50",

journal = "Health Care Management Review",

issn = "0361-6274",

publisher = "Lippincott Williams and Wilkins",

number = "4",

}

TY - JOUR

T1 - Quality of care and the patient

T2 - New criteria for evaluation

AU - Omachonu, Vincent K.

PY - 1990/1/1

Y1 - 1990/1/1

N2 - Quality in health care has two critical components: quality in practice and quality in perception. The first involves meeting your own or some other set of standards; the second, meeting your customers' expectations. Neither of these essentials will, by itself, carry a hospital far. This article examines the extent to which customer perception is important in understanding the concept of quality in health care.

AB - Quality in health care has two critical components: quality in practice and quality in perception. The first involves meeting your own or some other set of standards; the second, meeting your customers' expectations. Neither of these essentials will, by itself, carry a hospital far. This article examines the extent to which customer perception is important in understanding the concept of quality in health care.

UR - http://www.scopus.com/inward/record.url?scp=0025203173&partnerID=8YFLogxK

UR - http://www.scopus.com/inward/citedby.url?scp=0025203173&partnerID=8YFLogxK

U2 - 10.1097/00004010-199001540-00006

DO - 10.1097/00004010-199001540-00006

M3 - Article

C2 - 2266007

AN - SCOPUS:0025203173

VL - 15

SP - 43

EP - 50

JO - Health Care Management Review

JF - Health Care Management Review

SN - 0361-6274

IS - 4

ER -