Quality function deployment (QFD): Application to rehabilitation services

Edith M. Einspruch, Vincent K Omachonu, Norman G. Einspruch

Research output: Contribution to journalArticlepeer-review

18 Scopus citations

Abstract

Describes how the challenge of providing rehabilitative services at reasonable costs is beginning to mount. The management of quality in rehabilitative services is therefore gaining increasing attention in the health care arena. States that if a link is implied between the above stated goal and customer satisfaction, it is imperative to evaluate quality or customer satisfaction in the context of the patient's experience. Describes the QFD system and how it leads to a better understanding of the customer's needs and wants. Explores the process of applying the concept of QFD to physical therapy.

Original languageEnglish (US)
Pages (from-to)41-46
Number of pages6
JournalInternational Journal of Health Care Quality Assurance
Volume9
Issue number3
DOIs
StatePublished - Jun 1 1996

ASJC Scopus subject areas

  • Health Policy

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