Quality function deployment applied to electronic component design

Marilyn Liner; Elvira N. Loredo; Howard S. Gitlow; Norman G. Einspruch

doi:10.1080/08982119608919040

Quality function deployment applied to electronic component design

Marilyn Liner, Elvira N. Loredo, Howard S. Gitlow, Norman G. Einspruch

Management Science

Research output: Contribution to journal › Article › peer-review

2 Scopus citations

Abstract

This article describes the evolution of quality management (QM) at Raychem Corporation and the use of quality function deployment (QFD) in supporting the corporate goal, "to delight our customers." The circumstances that led management to commit to QM and its fundamental principles are outlined. The role of QFD and its integration into the company's New Product Introduction Guidelines are described through the experience gained in developing a cable television connector.

Original language	English (US)
Pages (from-to)	237-248
Number of pages	12
Journal	Quality Engineering
Volume	9
Issue number	2
DOIs	https://doi.org/10.1080/08982119608919040
State	Published - Jan 1 1996

Keywords

New product development
Product and process design
Quality function deployment (QFD)
Quality management (QM)

ASJC Scopus subject areas

Safety, Risk, Reliability and Quality
Industrial and Manufacturing Engineering

Access to Document

10.1080/08982119608919040

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Cite this

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