Abstract
This article describes the evolution of quality management (QM) at Raychem Corporation and the use of quality function deployment (QFD) in supporting the corporate goal, "to delight our customers." The circumstances that led management to commit to QM and its fundamental principles are outlined. The role of QFD and its integration into the company's New Product Introduction Guidelines are described through the experience gained in developing a cable television connector.
| Original language | English (US) |
|---|---|
| Pages (from-to) | 237-248 |
| Number of pages | 12 |
| Journal | Quality Engineering |
| Volume | 9 |
| Issue number | 2 |
| DOIs | |
| State | Published - Jan 1 1996 |
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Keywords
- New product development
- Product and process design
- Quality function deployment (QFD)
- Quality management (QM)
ASJC Scopus subject areas
- Safety, Risk, Reliability and Quality
- Industrial and Manufacturing Engineering
Cite this
Quality function deployment applied to electronic component design. / Liner, Marilyn; Loredo, Elvira N.; Gitlow, Howard; Einspruch, Norman G.
In: Quality Engineering, Vol. 9, No. 2, 01.01.1996, p. 237-248.Research output: Contribution to journal › Article
}
TY - JOUR
T1 - Quality function deployment applied to electronic component design
AU - Liner, Marilyn
AU - Loredo, Elvira N.
AU - Gitlow, Howard
AU - Einspruch, Norman G.
PY - 1996/1/1
Y1 - 1996/1/1
N2 - This article describes the evolution of quality management (QM) at Raychem Corporation and the use of quality function deployment (QFD) in supporting the corporate goal, "to delight our customers." The circumstances that led management to commit to QM and its fundamental principles are outlined. The role of QFD and its integration into the company's New Product Introduction Guidelines are described through the experience gained in developing a cable television connector.
AB - This article describes the evolution of quality management (QM) at Raychem Corporation and the use of quality function deployment (QFD) in supporting the corporate goal, "to delight our customers." The circumstances that led management to commit to QM and its fundamental principles are outlined. The role of QFD and its integration into the company's New Product Introduction Guidelines are described through the experience gained in developing a cable television connector.
KW - New product development
KW - Product and process design
KW - Quality function deployment (QFD)
KW - Quality management (QM)
UR - http://www.scopus.com/inward/record.url?scp=6144253876&partnerID=8YFLogxK
UR - http://www.scopus.com/inward/citedby.url?scp=6144253876&partnerID=8YFLogxK
U2 - 10.1080/08982119608919040
DO - 10.1080/08982119608919040
M3 - Article
AN - SCOPUS:6144253876
VL - 9
SP - 237
EP - 248
JO - Quality Engineering
JF - Quality Engineering
SN - 0898-2112
IS - 2
ER -