Prescriptions for a service quality revolution in America

Research output: Contribution to journalArticle

67 Citations (Scopus)
Original languageEnglish (US)
Pages (from-to)5-15
Number of pages11
JournalOrganizational Dynamics
Volume20
Issue number4
DOIs
StatePublished - 1992
Externally publishedYes

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Prescriptions
medication
Prescription
Service quality

ASJC Scopus subject areas

  • Organizational Behavior and Human Resource Management
  • Applied Psychology
  • Sociology and Political Science

Cite this

Prescriptions for a service quality revolution in America. / Berry, Leonard L.; Parasuraman, Ananthanarayanan.

In: Organizational Dynamics, Vol. 20, No. 4, 1992, p. 5-15.

Research output: Contribution to journalArticle

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