Prescriptions for a service quality revolution in America

Leonard L. Berry, A. Parasuraman

Research output: Contribution to journalArticle

67 Scopus citations
Original languageEnglish (US)
Pages (from-to)5-15
Number of pages11
JournalOrganizational Dynamics
Volume20
Issue number4
DOIs
StatePublished - Jan 1 1992
Externally publishedYes

ASJC Scopus subject areas

  • Applied Psychology
  • Sociology and Political Science
  • Organizational Behavior and Human Resource Management

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