Prepared patients: Internet information seeking by new rheumatology patients

M. Cameron Hay, R. Jean Cadigan, Dinesh Khanna, Cynthia Strathmann, Eli Lieber, Roy D Altman, Maureen McMahon, Morris Kokhab, Daniel E. Furst

Research output: Contribution to journalArticle

75 Citations (Scopus)

Abstract

Objective. To investigate to what extent and why new rheumatology patients access medical information online prior to first appointments and secondarily to ask whether they discuss information gained from the Internet with physicians. Methods. Research was conducted in a teaching rheumatology clinic with a nonrandom sample of 120 English-speaking adults presenting for first appointments in rheumatology. Quantitative and qualitative data were gained in pre- and postappointment patient surveys and interviews, including online information gathering prior to first appointment, demographics, health status, information usage in patient-physician interactions, and satisfaction. Data were analyzed for significant relationships across variables and for qualitative insights into quantitative outcome measures. Results. Of all patients, 87.5% looked up their symptoms or suspected condition prior to their first appointment and 62.5% of all patients sought that information on the Internet. Only 20% of online information seekers discussed that information with their physicians. Age and sex were significant predictors of Internet information seeking. Physician and patient appointment satisfaction was significantly higher when Internet information was discussed; however, most patients did not discuss their information seeking because they primarily feared being perceived as challenging their physician. Conclusion. The majority of patients research their conditions online prior to initial appointments, but are unlikely to discuss that research with physicians even though discussion is related to higher satisfaction. Physicians may want to consider strategies for enabling communication about online research.

Original languageEnglish (US)
Pages (from-to)575-582
Number of pages8
JournalArthritis Care and Research
Volume59
Issue number4
DOIs
StatePublished - Apr 15 2008
Externally publishedYes

Fingerprint

Rheumatology
Internet
Appointments and Schedules
Physicians
Research
Patient Satisfaction
Health Status
Teaching
Communication
Demography
Outcome Assessment (Health Care)
Interviews

ASJC Scopus subject areas

  • Rheumatology

Cite this

Hay, M. C., Cadigan, R. J., Khanna, D., Strathmann, C., Lieber, E., Altman, R. D., ... Furst, D. E. (2008). Prepared patients: Internet information seeking by new rheumatology patients. Arthritis Care and Research, 59(4), 575-582. https://doi.org/10.1002/art.23533

Prepared patients : Internet information seeking by new rheumatology patients. / Hay, M. Cameron; Cadigan, R. Jean; Khanna, Dinesh; Strathmann, Cynthia; Lieber, Eli; Altman, Roy D; McMahon, Maureen; Kokhab, Morris; Furst, Daniel E.

In: Arthritis Care and Research, Vol. 59, No. 4, 15.04.2008, p. 575-582.

Research output: Contribution to journalArticle

Hay, MC, Cadigan, RJ, Khanna, D, Strathmann, C, Lieber, E, Altman, RD, McMahon, M, Kokhab, M & Furst, DE 2008, 'Prepared patients: Internet information seeking by new rheumatology patients', Arthritis Care and Research, vol. 59, no. 4, pp. 575-582. https://doi.org/10.1002/art.23533
Hay MC, Cadigan RJ, Khanna D, Strathmann C, Lieber E, Altman RD et al. Prepared patients: Internet information seeking by new rheumatology patients. Arthritis Care and Research. 2008 Apr 15;59(4):575-582. https://doi.org/10.1002/art.23533
Hay, M. Cameron ; Cadigan, R. Jean ; Khanna, Dinesh ; Strathmann, Cynthia ; Lieber, Eli ; Altman, Roy D ; McMahon, Maureen ; Kokhab, Morris ; Furst, Daniel E. / Prepared patients : Internet information seeking by new rheumatology patients. In: Arthritis Care and Research. 2008 ; Vol. 59, No. 4. pp. 575-582.
@article{8165a6a216c04007a6afcda1173eb88a,
title = "Prepared patients: Internet information seeking by new rheumatology patients",
abstract = "Objective. To investigate to what extent and why new rheumatology patients access medical information online prior to first appointments and secondarily to ask whether they discuss information gained from the Internet with physicians. Methods. Research was conducted in a teaching rheumatology clinic with a nonrandom sample of 120 English-speaking adults presenting for first appointments in rheumatology. Quantitative and qualitative data were gained in pre- and postappointment patient surveys and interviews, including online information gathering prior to first appointment, demographics, health status, information usage in patient-physician interactions, and satisfaction. Data were analyzed for significant relationships across variables and for qualitative insights into quantitative outcome measures. Results. Of all patients, 87.5{\%} looked up their symptoms or suspected condition prior to their first appointment and 62.5{\%} of all patients sought that information on the Internet. Only 20{\%} of online information seekers discussed that information with their physicians. Age and sex were significant predictors of Internet information seeking. Physician and patient appointment satisfaction was significantly higher when Internet information was discussed; however, most patients did not discuss their information seeking because they primarily feared being perceived as challenging their physician. Conclusion. The majority of patients research their conditions online prior to initial appointments, but are unlikely to discuss that research with physicians even though discussion is related to higher satisfaction. Physicians may want to consider strategies for enabling communication about online research.",
author = "Hay, {M. Cameron} and Cadigan, {R. Jean} and Dinesh Khanna and Cynthia Strathmann and Eli Lieber and Altman, {Roy D} and Maureen McMahon and Morris Kokhab and Furst, {Daniel E.}",
year = "2008",
month = "4",
day = "15",
doi = "10.1002/art.23533",
language = "English (US)",
volume = "59",
pages = "575--582",
journal = "Arthritis and Rheumatology",
issn = "2326-5191",
publisher = "John Wiley and Sons Ltd",
number = "4",

}

TY - JOUR

T1 - Prepared patients

T2 - Internet information seeking by new rheumatology patients

AU - Hay, M. Cameron

AU - Cadigan, R. Jean

AU - Khanna, Dinesh

AU - Strathmann, Cynthia

AU - Lieber, Eli

AU - Altman, Roy D

AU - McMahon, Maureen

AU - Kokhab, Morris

AU - Furst, Daniel E.

PY - 2008/4/15

Y1 - 2008/4/15

N2 - Objective. To investigate to what extent and why new rheumatology patients access medical information online prior to first appointments and secondarily to ask whether they discuss information gained from the Internet with physicians. Methods. Research was conducted in a teaching rheumatology clinic with a nonrandom sample of 120 English-speaking adults presenting for first appointments in rheumatology. Quantitative and qualitative data were gained in pre- and postappointment patient surveys and interviews, including online information gathering prior to first appointment, demographics, health status, information usage in patient-physician interactions, and satisfaction. Data were analyzed for significant relationships across variables and for qualitative insights into quantitative outcome measures. Results. Of all patients, 87.5% looked up their symptoms or suspected condition prior to their first appointment and 62.5% of all patients sought that information on the Internet. Only 20% of online information seekers discussed that information with their physicians. Age and sex were significant predictors of Internet information seeking. Physician and patient appointment satisfaction was significantly higher when Internet information was discussed; however, most patients did not discuss their information seeking because they primarily feared being perceived as challenging their physician. Conclusion. The majority of patients research their conditions online prior to initial appointments, but are unlikely to discuss that research with physicians even though discussion is related to higher satisfaction. Physicians may want to consider strategies for enabling communication about online research.

AB - Objective. To investigate to what extent and why new rheumatology patients access medical information online prior to first appointments and secondarily to ask whether they discuss information gained from the Internet with physicians. Methods. Research was conducted in a teaching rheumatology clinic with a nonrandom sample of 120 English-speaking adults presenting for first appointments in rheumatology. Quantitative and qualitative data were gained in pre- and postappointment patient surveys and interviews, including online information gathering prior to first appointment, demographics, health status, information usage in patient-physician interactions, and satisfaction. Data were analyzed for significant relationships across variables and for qualitative insights into quantitative outcome measures. Results. Of all patients, 87.5% looked up their symptoms or suspected condition prior to their first appointment and 62.5% of all patients sought that information on the Internet. Only 20% of online information seekers discussed that information with their physicians. Age and sex were significant predictors of Internet information seeking. Physician and patient appointment satisfaction was significantly higher when Internet information was discussed; however, most patients did not discuss their information seeking because they primarily feared being perceived as challenging their physician. Conclusion. The majority of patients research their conditions online prior to initial appointments, but are unlikely to discuss that research with physicians even though discussion is related to higher satisfaction. Physicians may want to consider strategies for enabling communication about online research.

UR - http://www.scopus.com/inward/record.url?scp=42449096404&partnerID=8YFLogxK

UR - http://www.scopus.com/inward/citedby.url?scp=42449096404&partnerID=8YFLogxK

U2 - 10.1002/art.23533

DO - 10.1002/art.23533

M3 - Article

C2 - 18383399

AN - SCOPUS:42449096404

VL - 59

SP - 575

EP - 582

JO - Arthritis and Rheumatology

JF - Arthritis and Rheumatology

SN - 2326-5191

IS - 4

ER -