Patient focused care performance measures: The Mercy Hospital story

Nina DeCario, Camille Rivera

Research output: Contribution to conferencePaperpeer-review

Abstract

Mercy Hospital embarked on the development and implementation of patient focused care (PFC) to enhance patient care, improve employee and physician satisfaction, and reduce expenses. An ongoing monitoring process was developed to evaluate PFC and to ensure its effectiveness. Three areas of the ongoing monitoring process are emphasized. The first area are performance measures that were developed during the implementation of PFC. The second area is the monitoring process that was instituted to review these performance measures. Lastly, the third area are the lessons learned from the reengineering process, the implementation process, and the monitoring process of PFC at the hospital.

Original languageEnglish (US)
Pages92-97
Number of pages6
StatePublished - Dec 1 1997
Externally publishedYes
EventProceedings of the 1997 9th Annual Quest for Quality and Productivity in Health Services - St.Louis, MO, USA
Duration: Sep 21 1997Sep 24 1997

Other

OtherProceedings of the 1997 9th Annual Quest for Quality and Productivity in Health Services
CitySt.Louis, MO, USA
Period9/21/979/24/97

ASJC Scopus subject areas

  • Engineering(all)

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