Patient-centered communication in cancer care: The role of the NCI's Cancer Information Service

Rosemarie Slevin Perocchia, Julie Keany Hodorowski, Laurie A. Williams, Julie Kornfeld, Nydia Lassalle Davis, Mary Ann Monroe, Mary Anne Bright

Research output: Contribution to journalArticle

15 Scopus citations


While patient-centered care and the reduction of suffering due to cancer are primary goals of the NCI, improvement in the delivery of patient-centered communication has been identified as a key NCI research priority. As research on patient-centered communication evolves, the potential contributions of programs such as the National Cancer Institute's (NCI) Cancer Information Service (CIS) cannot be overlooked. The purpose of this paper is to describe how the six core functions of patient-clinician communication described in the literature (fostering healing relationships, exchanging information, responding to emotions, managing uncertainty, making decisions and enabling patient-self management) are embedded in the work of the CIS. The communication process used by the CIS to extend the patient-centered communication role of the clinician will be discussed. CIS training and quality management systems will be described. Lastly, suggestions for the role of CIS in future health information delivery and research will be explored.

Original languageEnglish (US)
Pages (from-to)36-43
Number of pages8
JournalJournal of Cancer Education
Issue number1
StatePublished - Mar 1 2011



  • Cancer Information Service (CIS)
  • Clinician-patient communication
  • Health care
  • NCI
  • Patient-centered care
  • Patient-centered communication

ASJC Scopus subject areas

  • Oncology
  • Public Health, Environmental and Occupational Health

Cite this

Perocchia, R. S., Hodorowski, J. K., Williams, L. A., Kornfeld, J., Davis, N. L., Monroe, M. A., & Bright, M. A. (2011). Patient-centered communication in cancer care: The role of the NCI's Cancer Information Service. Journal of Cancer Education, 26(1), 36-43.