TY - JOUR
T1 - Patient-centered communication in cancer care
T2 - The role of the NCI's Cancer Information Service
AU - Perocchia, Rosemarie Slevin
AU - Hodorowski, Julie Keany
AU - Williams, Laurie A.
AU - Kornfeld, Julie
AU - Davis, Nydia Lassalle
AU - Monroe, Mary Ann
AU - Bright, Mary Anne
PY - 2011/3/1
Y1 - 2011/3/1
N2 - While patient-centered care and the reduction of suffering due to cancer are primary goals of the NCI, improvement in the delivery of patient-centered communication has been identified as a key NCI research priority. As research on patient-centered communication evolves, the potential contributions of programs such as the National Cancer Institute's (NCI) Cancer Information Service (CIS) cannot be overlooked. The purpose of this paper is to describe how the six core functions of patient-clinician communication described in the literature (fostering healing relationships, exchanging information, responding to emotions, managing uncertainty, making decisions and enabling patient-self management) are embedded in the work of the CIS. The communication process used by the CIS to extend the patient-centered communication role of the clinician will be discussed. CIS training and quality management systems will be described. Lastly, suggestions for the role of CIS in future health information delivery and research will be explored.
AB - While patient-centered care and the reduction of suffering due to cancer are primary goals of the NCI, improvement in the delivery of patient-centered communication has been identified as a key NCI research priority. As research on patient-centered communication evolves, the potential contributions of programs such as the National Cancer Institute's (NCI) Cancer Information Service (CIS) cannot be overlooked. The purpose of this paper is to describe how the six core functions of patient-clinician communication described in the literature (fostering healing relationships, exchanging information, responding to emotions, managing uncertainty, making decisions and enabling patient-self management) are embedded in the work of the CIS. The communication process used by the CIS to extend the patient-centered communication role of the clinician will be discussed. CIS training and quality management systems will be described. Lastly, suggestions for the role of CIS in future health information delivery and research will be explored.
KW - Cancer Information Service (CIS)
KW - Clinician-patient communication
KW - Health care
KW - NCI
KW - Patient-centered care
KW - Patient-centered communication
UR - http://www.scopus.com/inward/record.url?scp=79959519361&partnerID=8YFLogxK
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U2 - 10.1007/s13187-010-0121-y
DO - 10.1007/s13187-010-0121-y
M3 - Article
C2 - 20532726
AN - SCOPUS:79959519361
VL - 26
SP - 36
EP - 43
JO - Journal of Cancer Education
JF - Journal of Cancer Education
SN - 0885-8195
IS - 1
ER -