Organizational dashboards: Steering an organization towards its mission

Howard S. Gitlow

Research output: Contribution to journalArticlepeer-review

7 Scopus citations


This paper describes and demonstrates an organizational dashboard. An organizational dashboard is a tool used by management to clarify and assign accountability for the "critical few" key objectives, key indicators, and projects/tasks needed to steer an organization toward its mission statement. Dashboards are both strategic and tactical in nature. An organizational dashboard is just like an automotive dashboard; it keeps management's eyes on what is important to steering the organization. The intention of a dashboard is to promote management by process, not management by objective.

Original languageEnglish (US)
Pages (from-to)345-357
Number of pages13
JournalQuality Engineering
Issue number3
StatePublished - Jul 1 2005


  • Balanced scorecard
  • Case study
  • Dashboard
  • Key indicator
  • Key objective
  • Mission
  • Project
  • Task

ASJC Scopus subject areas

  • Safety, Risk, Reliability and Quality
  • Industrial and Manufacturing Engineering

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