Abstract
This paper describes and demonstrates an organizational dashboard. An organizational dashboard is a tool used by management to clarify and assign accountability for the "critical few" key objectives, key indicators, and projects/tasks needed to steer an organization toward its mission statement. Dashboards are both strategic and tactical in nature. An organizational dashboard is just like an automotive dashboard; it keeps management's eyes on what is important to steering the organization. The intention of a dashboard is to promote management by process, not management by objective.
| Original language | English (US) |
|---|---|
| Pages (from-to) | 345-357 |
| Number of pages | 13 |
| Journal | Quality Engineering |
| Volume | 17 |
| Issue number | 3 |
| DOIs | |
| State | Published - Jul 1 2005 |
Keywords
- Balanced scorecard
- Case study
- Dashboard
- Key indicator
- Key objective
- Mission
- Project
- Task
ASJC Scopus subject areas
- Safety, Risk, Reliability and Quality
- Industrial and Manufacturing Engineering
Cite this
Organizational dashboards : Steering an organization towards its mission. / Gitlow, Howard.
In: Quality Engineering, Vol. 17, No. 3, 01.07.2005, p. 345-357.Research output: Contribution to journal › Article
}
TY - JOUR
T1 - Organizational dashboards
T2 - Steering an organization towards its mission
AU - Gitlow, Howard
PY - 2005/7/1
Y1 - 2005/7/1
N2 - This paper describes and demonstrates an organizational dashboard. An organizational dashboard is a tool used by management to clarify and assign accountability for the "critical few" key objectives, key indicators, and projects/tasks needed to steer an organization toward its mission statement. Dashboards are both strategic and tactical in nature. An organizational dashboard is just like an automotive dashboard; it keeps management's eyes on what is important to steering the organization. The intention of a dashboard is to promote management by process, not management by objective.
AB - This paper describes and demonstrates an organizational dashboard. An organizational dashboard is a tool used by management to clarify and assign accountability for the "critical few" key objectives, key indicators, and projects/tasks needed to steer an organization toward its mission statement. Dashboards are both strategic and tactical in nature. An organizational dashboard is just like an automotive dashboard; it keeps management's eyes on what is important to steering the organization. The intention of a dashboard is to promote management by process, not management by objective.
KW - Balanced scorecard
KW - Case study
KW - Dashboard
KW - Key indicator
KW - Key objective
KW - Mission
KW - Project
KW - Task
UR - http://www.scopus.com/inward/record.url?scp=22544453883&partnerID=8YFLogxK
UR - http://www.scopus.com/inward/citedby.url?scp=22544453883&partnerID=8YFLogxK
U2 - 10.1081/QEN-200059847
DO - 10.1081/QEN-200059847
M3 - Article
AN - SCOPUS:22544453883
VL - 17
SP - 345
EP - 357
JO - Quality Engineering
JF - Quality Engineering
SN - 0898-2112
IS - 3
ER -