Opportunities of international E-services

A conceptual model

Research output: Chapter in Book/Report/Conference proceedingChapter

Abstract

Internationally, the role of e-services in the effective and efficient functioning of firms is expanding and evolving. This evolution is significantly impacting customer and market behaviors. As a result, most firms have started developing and enhancing the e-services functionality to effectively deliver products and services. E-services can be used to automate, informate, and transform customer relationships and marketplaces. This paper highlights the scope of e-services in changing marketplaces and discusses e-services in an international context, utilizing a framework that will allow researchers and managers to understand the impact of country-level effects on e-services strategies. The paper suggests that, due to penetration of e-services, some firms will have the ability to transform markets. Directions for future research and managerial implications are also highlighted.

Original languageEnglish (US)
Title of host publicationE-Services
Subtitle of host publicationOpportunities and Threats
PublisherDUV
Pages63-77
Number of pages15
ISBN (Print)9783835008014
DOIs
StatePublished - Dec 1 2007

Fingerprint

Conceptual model
E-services
Service firms
Customer behavior
Functionality
Market behavior
Managers
Customer relationship
Penetration
Functioning
Service strategy
Level effect

Keywords

  • Customer
  • E-Services
  • International
  • Market-place
  • Marketing
  • Transformation

ASJC Scopus subject areas

  • Economics, Econometrics and Finance(all)
  • Business, Management and Accounting(all)

Cite this

Opportunities of international E-services : A conceptual model. / Sharma, Arun.

E-Services: Opportunities and Threats. DUV, 2007. p. 63-77.

Research output: Chapter in Book/Report/Conference proceedingChapter

Sharma, Arun. / Opportunities of international E-services : A conceptual model. E-Services: Opportunities and Threats. DUV, 2007. pp. 63-77
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