Nonemergent emergency department use among patients with a usual source of care

Jennifer Villani, Karoline Mortensen

Research output: Contribution to journalArticlepeer-review

20 Scopus citations


Purpose: Emergency department (ED) use for nonemergent conditions is associated with discontinuity of care at a greater cost. The objective of this study was to determine whether the quality of patientprovider communication and access to one's usual source of care (USC) were associated with greater nonemergent ED use. Methods: A hurdle model was employed using data from the 2007 to 2009 Medical Expenditure Panel Survey. First, a multivariate logistic regression model was used to identify factors associated with the likelihood of a nonemergent ED visit. Given that one occurrence exists, a second negative binomial model was used to establish whether patient-provider communication or access are related to the frequency of nonemergent ED use. Results: One element of communication, patient-provider language concordance, is associated with fewer nonemergent ED visits (P < .05). Several aspects of access are related to reduced ED use for non-emergent purposes. Patients whose USC is available after hours and those who travel less than an hour to get to their USC use the ED less for nonemergent care (P ≤ .05). Conclusions: Enhancing primary care by expanding interpreter services and access to care after hours may reduce the demand for nonemergent ED services.

Original languageEnglish (US)
Pages (from-to)680-691
Number of pages12
JournalJournal of the American Board of Family Medicine
Issue number6
StatePublished - Nov 2013
Externally publishedYes


  • Delivery of health care
  • Emergency treatment
  • Health services research
  • Physician-patient relations

ASJC Scopus subject areas

  • Public Health, Environmental and Occupational Health
  • Family Practice


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