Non-technical correctives for high-tech systems in social service agencies

John W Murphy, John T. Pardeck

Research output: Contribution to journalArticlepeer-review


Currently, expert systems are being introduced into almost every facet of social service delivery. Because this technology is sustained by computerization, many practitioners believe that objective knowledge will be available to guide program planning. Often overlooked, however, is the micro-world that enables computers to operate. The presuppositions associated with this microworld provide social life with an abstract identity. Therefore, expert systems tend to be insensitive to situational exigencies and generate precise but irrelevant information. To remedy this situation, these systems must be implemented within a reflexive environment, so that they are sensitive to the logic persons use to organize their lives. Several suggestions are made pertaining to creating a reflexive social service agency.

Original languageEnglish (US)
Pages (from-to)63-73
Number of pages11
JournalClinical Supervisor
Issue number2
StatePublished - Dec 13 1988
Externally publishedYes

ASJC Scopus subject areas

  • Psychiatry and Mental health
  • Education
  • Clinical Psychology


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