Microcomputer application diagnostic system for identification and evaluation of user satisfaction factors of purchasing software

Research output: Contribution to journalArticle

Abstract

The selection of a purchasing software (PS) system is a complicated process. The overall satisfaction derived from a system depends on many variables. This study analyzes the influence of PS predictor variables on overall satisfaction. This study confirms the theories that suggest that ease of operation, computer reliability, and technical support are the major determinants of overal computer user satisfaction. The factors identified were used in the design of a PS Microcomputer Diagnostic System.

Original languageEnglish (US)
Pages (from-to)185-194
Number of pages10
JournalMicroprocessing and Microprogramming
Volume17
Issue number4
DOIs
StatePublished - Apr 1986

Keywords

  • Microcomputer diagnostic system
  • Purchasing software
  • User rating
  • User satisfaction

ASJC Scopus subject areas

  • Engineering(all)

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