Microcomputer application diagnostic system for identification and evaluation of user satisfaction factors of purchasing software

Avi Rushinek; Sara F. Rushinek

doi:10.1016/0165-6074(86)90113-4

Microcomputer application diagnostic system for identification and evaluation of user satisfaction factors of purchasing software

Research output: Contribution to journal › Article › peer-review

Abstract

The selection of a purchasing software (PS) system is a complicated process. The overall satisfaction derived from a system depends on many variables. This study analyzes the influence of PS predictor variables on overall satisfaction. This study confirms the theories that suggest that ease of operation, computer reliability, and technical support are the major determinants of overal computer user satisfaction. The factors identified were used in the design of a PS Microcomputer Diagnostic System.

Original language	English (US)
Pages (from-to)	185-194
Number of pages	10
Journal	Microprocessing and Microprogramming
Volume	17
Issue number	4
DOIs	https://doi.org/10.1016/0165-6074(86)90113-4
State	Published - Apr 1986

Keywords

Microcomputer diagnostic system
Purchasing software
User rating
User satisfaction

ASJC Scopus subject areas

Engineering(all)

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10.1016/0165-6074(86)90113-4

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abstract = "The selection of a purchasing software (PS) system is a complicated process. The overall satisfaction derived from a system depends on many variables. This study analyzes the influence of PS predictor variables on overall satisfaction. This study confirms the theories that suggest that ease of operation, computer reliability, and technical support are the major determinants of overal computer user satisfaction. The factors identified were used in the design of a PS Microcomputer Diagnostic System.",

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AB - The selection of a purchasing software (PS) system is a complicated process. The overall satisfaction derived from a system depends on many variables. This study analyzes the influence of PS predictor variables on overall satisfaction. This study confirms the theories that suggest that ease of operation, computer reliability, and technical support are the major determinants of overal computer user satisfaction. The factors identified were used in the design of a PS Microcomputer Diagnostic System.

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Microcomputer application diagnostic system for identification and evaluation of user satisfaction factors of purchasing software

Abstract

Keywords

ASJC Scopus subject areas

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