Measuring service quality: A systems approach

Rose L. Johnson, Michael Tsiros, Richard A. Lancioni

Research output: Contribution to journalArticlepeer-review

64 Scopus citations
Original languageEnglish (US)
Pages (from-to)6-19
Number of pages14
JournalJournal of Services Marketing
Volume9
Issue number5
DOIs
StatePublished - Dec 1995
Externally publishedYes

ASJC Scopus subject areas

  • Marketing

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