Measuring service quality: A systems approach

Rose L. Johnson, Michael Tsiros, Richard A. Lancioni

Research output: Contribution to journalArticle

61 Citations (Scopus)
Original languageEnglish (US)
Pages (from-to)6-19
Number of pages14
JournalJournal of Services Marketing
Volume9
Issue number5
DOIs
StatePublished - 1995
Externally publishedYes

Fingerprint

Systems approach
Service quality

ASJC Scopus subject areas

  • Marketing

Cite this

Measuring service quality : A systems approach. / Johnson, Rose L.; Tsiros, Michael; Lancioni, Richard A.

In: Journal of Services Marketing, Vol. 9, No. 5, 1995, p. 6-19.

Research output: Contribution to journalArticle

Johnson, Rose L. ; Tsiros, Michael ; Lancioni, Richard A. / Measuring service quality : A systems approach. In: Journal of Services Marketing. 1995 ; Vol. 9, No. 5. pp. 6-19.
@article{149ea687fd36464eb6006f923f8556a8,
title = "Measuring service quality: A systems approach",
author = "Johnson, {Rose L.} and Michael Tsiros and Lancioni, {Richard A.}",
year = "1995",
doi = "10.1108/08876049510100272",
language = "English (US)",
volume = "9",
pages = "6--19",
journal = "Journal of Services Marketing",
issn = "0887-6045",
publisher = "Emerald Group Publishing Ltd.",
number = "5",

}

TY - JOUR

T1 - Measuring service quality

T2 - A systems approach

AU - Johnson, Rose L.

AU - Tsiros, Michael

AU - Lancioni, Richard A.

PY - 1995

Y1 - 1995

UR - http://www.scopus.com/inward/record.url?scp=0009430179&partnerID=8YFLogxK

UR - http://www.scopus.com/inward/citedby.url?scp=0009430179&partnerID=8YFLogxK

U2 - 10.1108/08876049510100272

DO - 10.1108/08876049510100272

M3 - Article

AN - SCOPUS:0009430179

VL - 9

SP - 6

EP - 19

JO - Journal of Services Marketing

JF - Journal of Services Marketing

SN - 0887-6045

IS - 5

ER -