Manager control and employee isolation in telecommuting environments

Nancy B. Kurland, Cecily D. Cooper

Research output: Contribution to journalArticlepeer-review

73 Scopus citations


This study examines the challenges related to telecommuting, focusing on how managerial monitoring strategies (behavior, output, clan) link to telecommuters' professional isolation concerns. The study relies on interviews with supervisors, telecommuters, and nontelecommuters. Findings suggest that the primary challenges facing supervisors who manage in telecommuting environments involve clan strategies: fostering synergy, replicating informal learning, creating opportunities for interpersonal networking, and professionally developing out-of-sight employees. These challenges affect telecommuters' professional development opportunities, which in turn heighten their perceived professional isolation.

Original languageEnglish (US)
Pages (from-to)107-126
Number of pages20
JournalJournal of High Technology Management Research
Issue number1
StatePublished - 2002
Externally publishedYes


  • Employee professional development
  • Informal learning
  • Mentoring
  • Qualitative
  • Telecommuting

ASJC Scopus subject areas

  • Computer Science Applications
  • Strategy and Management
  • Information Systems and Management
  • Marketing
  • Management of Technology and Innovation


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