Management of technology in the service sector: Practices in the banking industry

Joseph Morone, Daniel Berg

Research output: Contribution to journalArticlepeer-review

17 Scopus citations

Abstract

How is technology managed in the service industries? Should we think about technology in the services differently than we do in the goods-producing sector, or are the underlying principles and relationships similar? This paper explores these questions in the context of the US banking industry. The authors interviewed executives from half of the twenty eight largest banks in the country. The results suggest one striking difference between technology management in the two sectors, and many similarities.

Original languageEnglish (US)
Pages (from-to)123-137
Number of pages15
JournalJournal of High Technology Management Research
Volume4
Issue number1
DOIs
StatePublished - Jan 1 1993
Externally publishedYes

ASJC Scopus subject areas

  • Computer Science Applications
  • Strategy and Management
  • Information Systems and Management
  • Marketing
  • Management of Technology and Innovation

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