Management of technology in the service sector: Practices in the banking industry

Joseph Morone; Daniel Berg

doi:10.1016/1047-8310(93)90018-B

Management of technology in the service sector: Practices in the banking industry

Joseph Morone, Daniel Berg

Research output: Contribution to journal › Article

17 Scopus citations

Abstract

How is technology managed in the service industries? Should we think about technology in the services differently than we do in the goods-producing sector, or are the underlying principles and relationships similar? This paper explores these questions in the context of the US banking industry. The authors interviewed executives from half of the twenty eight largest banks in the country. The results suggest one striking difference between technology management in the two sectors, and many similarities.

Original language	English (US)
Pages (from-to)	123-137
Number of pages	15
Journal	Journal of High Technology Management Research
Volume	4
Issue number	1
DOIs	https://doi.org/10.1016/1047-8310(93)90018-B
State	Published - Jan 1 1993
Externally published	Yes

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ASJC Scopus subject areas

Computer Science Applications
Strategy and Management
Information Systems and Management
Marketing
Management of Technology and Innovation

Cite this

Morone, J., & Berg, D. (1993). Management of technology in the service sector: Practices in the banking industry. Journal of High Technology Management Research, 4(1), 123-137. https://doi.org/10.1016/1047-8310(93)90018-B

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Access to Document

10.1016/1047-8310(93)90018-B