How is technology managed in the service industries? Should we think about technology in the services differently than we do in the goods-producing sector, or are the underlying principles and relationships similar? This paper explores these questions in the context of the US banking industry. The authors interviewed executives from half of the twenty eight largest banks in the country. The results suggest one striking difference between technology management in the two sectors, and many similarities.
ASJC Scopus subject areas
- Computer Science Applications
- Strategy and Management
- Information Systems and Management
- Management of Technology and Innovation