Introducing a calculus for services innovation

Research output: Chapter in Book/Report/Conference proceedingConference contribution

1 Citation (Scopus)

Abstract

Innovation in the services area - especially in the electronic services (e-services) domain - can be systematically developed by first considering the strategic drivers and foci, then the tactical principles and enablers, and finally the operational decision attributes, all of which constitute a process or calculus of services innovation. The developed process or calculus serves to identify the potential white spaces or blue oceans for innovation. In addition to expanding on current innovations in services and related experiences, white spaces are identified for possible future innovations.

Original languageEnglish
Title of host publicationProceedings - ICSSSM'07: 2007 International Conference on Service Systems and Service Management
DOIs
StatePublished - Dec 1 2007
Externally publishedYes
EventICSSSM'07: 2007 International Conference on Service Systems and Service Management - Changdu, China
Duration: Jun 9 2007Jun 11 2007

Other

OtherICSSSM'07: 2007 International Conference on Service Systems and Service Management
CountryChina
CityChangdu
Period6/9/076/11/07

Fingerprint

innovation
services
Innovation
Service innovation
ocean

ASJC Scopus subject areas

  • Tourism, Leisure and Hospitality Management

Cite this

Tien, J. M., & Berg, D. (2007). Introducing a calculus for services innovation. In Proceedings - ICSSSM'07: 2007 International Conference on Service Systems and Service Management [4280078] https://doi.org/10.1109/ICSSSM.2007.4280078

Introducing a calculus for services innovation. / Tien, James M.; Berg, Daniel.

Proceedings - ICSSSM'07: 2007 International Conference on Service Systems and Service Management. 2007. 4280078.

Research output: Chapter in Book/Report/Conference proceedingConference contribution

Tien, JM & Berg, D 2007, Introducing a calculus for services innovation. in Proceedings - ICSSSM'07: 2007 International Conference on Service Systems and Service Management., 4280078, ICSSSM'07: 2007 International Conference on Service Systems and Service Management, Changdu, China, 6/9/07. https://doi.org/10.1109/ICSSSM.2007.4280078
Tien JM, Berg D. Introducing a calculus for services innovation. In Proceedings - ICSSSM'07: 2007 International Conference on Service Systems and Service Management. 2007. 4280078 https://doi.org/10.1109/ICSSSM.2007.4280078
Tien, James M. ; Berg, Daniel. / Introducing a calculus for services innovation. Proceedings - ICSSSM'07: 2007 International Conference on Service Systems and Service Management. 2007.
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