Introducing a calculus for services innovation

Research output: Chapter in Book/Report/Conference proceedingConference contribution

1 Scopus citations

Abstract

Innovation in the services area - especially in the electronic services (e-services) domain - can be systematically developed by first considering the strategic drivers and foci, then the tactical principles and enablers, and finally the operational decision attributes, all of which constitute a process or calculus of services innovation. The developed process or calculus serves to identify the potential white spaces or blue oceans for innovation. In addition to expanding on current innovations in services and related experiences, white spaces are identified for possible future innovations.

Original languageEnglish (US)
Title of host publicationProceedings - ICSSSM'07
Subtitle of host publication2007 International Conference on Service Systems and Service Management
DOIs
StatePublished - Dec 1 2007
Externally publishedYes
EventICSSSM'07: 2007 International Conference on Service Systems and Service Management - Changdu, China
Duration: Jun 9 2007Jun 11 2007

Publication series

NameProceedings - ICSSSM'07: 2007 International Conference on Service Systems and Service Management

Other

OtherICSSSM'07: 2007 International Conference on Service Systems and Service Management
CountryChina
CityChangdu
Period6/9/076/11/07

ASJC Scopus subject areas

  • Tourism, Leisure and Hospitality Management

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