INFLUENCE OF SIGNIFICANT COMPUTER ADVANTAGES ON END USER SATISFACTION: AN EMPIRICAL STUDY.

Research output: Chapter in Book/Report/Conference proceedingConference contribution

Abstract

This study analyzes the influence of significant computer advantages on overall computer user satisfaction as determined by multiple regression. The number of users happy with response time, number of user responses, and number of systems represented are found to be the most significant variables affecting overall satisfaction, whereas the average system life and the delivery of software ahead of schedule have the least significant effect in the user-satisfaction model.

Original languageEnglish (US)
Title of host publicationUnknown Host Publication Title
PublisherIEEE
Pages73-75
Number of pages3
ISBN (Print)0818606215
StatePublished - Dec 1 1985

ASJC Scopus subject areas

  • Engineering(all)

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