TY - JOUR
T1 - Improving GIS consultations
T2 - A case study at Yale University Library
AU - Parrish, Abraham
N1 - Copyright:
Copyright 2020 Elsevier B.V., All rights reserved.
PY - 2006
Y1 - 2006
N2 - For the last decade and a half, Geographic Information Systems (GIS) services in academic libraries have been developing, and GIS librarians have been experimenting with different ways to provide these services. However, there has been virtually nothing in the literature with respect to GIS consultation statistics. One goal of this article is to discuss a four-year case study on the use of GIS consultation statistics to give a better understanding of what GIS librarians might typically expect as far as number of patrons, their characteristics, amount of time spent with them, and the amount of data distributed to them while running a GIS service at an academic library. Techniques for reducing the amount of time spent with patrons while developing a higher degree of efficiency and effectiveness in conducting GIS consultations will also be explored. Finally, a juxta-position of GIS consultations with other types of library reference services will reveal significant differences between them.
AB - For the last decade and a half, Geographic Information Systems (GIS) services in academic libraries have been developing, and GIS librarians have been experimenting with different ways to provide these services. However, there has been virtually nothing in the literature with respect to GIS consultation statistics. One goal of this article is to discuss a four-year case study on the use of GIS consultation statistics to give a better understanding of what GIS librarians might typically expect as far as number of patrons, their characteristics, amount of time spent with them, and the amount of data distributed to them while running a GIS service at an academic library. Techniques for reducing the amount of time spent with patrons while developing a higher degree of efficiency and effectiveness in conducting GIS consultations will also be explored. Finally, a juxta-position of GIS consultations with other types of library reference services will reveal significant differences between them.
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U2 - 10.1353/lib.2006.0060
DO - 10.1353/lib.2006.0060
M3 - Review article
AN - SCOPUS:33847748513
VL - 55
SP - 327
EP - 339
JO - Library Trends
JF - Library Trends
SN - 0024-2594
IS - 2
ER -